Spanish Speaking Customer Experience Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package (Flight,

Hotel & Airport Transfer

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish Speaking Customer Experience Representative to deliver exceptional service to our Spanish-speaking customers. You will handle inquiries by phone, email, and chat, maintain CRM records, and collaborate with teams to improve processes.

Fluency in Spanish and English is required, with prior customer service experience being advantageous. Training and relocation support are provided.

Qualifications

• Fluency in Spanish and English, with excellent oral and written communication skills.
• Prior experience in customer service or related fields is advantageous.
• Proficiency in CRM software and customer support applications.
• Excellent organizational skills and keen attention to detail.

Responsibilities

• Serve as the main point of contact for Spanish-speaking customers, assisting via phone, email, and chat.
• Respond to inquiries, resolve issues, and provide comprehensive product information.
• Maintain accurate records of customer interactions and issues in our CRM system.
• Work with teams to improve customer service processes based on feedback.
• Stay informed about product offerings and policies to provide precise information.
• Engage in team meetings and share insights for continual improvement of the customer experience.
• Support training of new team members by sharing expertise.

Skills

Spanish fluent

English fluent

CRM experience

Customer service

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities throughout Greece. We are on the lookout for a Spanish Speaking Customer Experience Representative to join our enthusiastic team. In this role, you will be instrumental in delivering an outstanding experience to our Spanish-speaking customers, ensuring that every interaction reflects our commitment to excellence.

Responsibilities

• Serve as the main point of contact for Spanish-speaking customers, assisting them via phone, email, and chat.
• Respond to customer inquiries, resolve issues efficiently, and provide comprehensive product information.
• Maintain accurate records of customer interactions and issues in our CRM system.
• Work closely with various teams to enhance customer service processes based on customer feedback.
• Stay informed about our product offerings and policies to deliver precise and helpful information.
• Engage in team meetings and share insights for continual improvement of the customer experience.
• Support the training of new team members by sharing your expertise and customer service knowledge.

Requirements

• Fluency in Spanish and English, with excellent oral and written communication skills.
• Prior experience in customer service or related fields is advantageous.
• Strong problem-solving abilities and a dedicated customer-oriented mindset.
• Capable of engaging with a diverse clientele while maintaining professionalism.
• Proficiency in CRM software and customer support applications.
• Excellent organizational skills and keen attention to detail.
• Collaborative spirit with a positive attitude and a strong desire to provide top-notch customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...