Spanish Speaking Customer Success Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Relocation package

Fully paid training

Performance bonus

Health insurance

2 extra salaries per year

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Success Specialist to enhance client experiences and foster lasting relationships in a service-driven environment.

The role involves assisting Spanish-speaking customers through multiple channels, resolving issues, and collaborating with teams to maximize product value while staying informed about industry updates.

Qualifications

• Fluency in Spanish and English, both written and verbal.
• Experience in customer service or customer success is highly desirable.
• Strong verbal and written communication with a focus on care.
• Proven ability to resolve issues and improve customer satisfaction.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM software and standard office applications.
• A positive attitude with a passion for helping customers succeed.

Responsabilités

• Act as the main point of contact for Spanish-speaking customers via phone, email, and chat.
• Respond promptly to inquiries with accurate information about products and services.
• Build relationships to understand challenges and maximize value from solutions.
• Address and resolve customer complaints to maintain high satisfaction.
• Document interactions and suggest CRM improvements.
• Collaborate with internal teams to identify upsell/cross-sell opportunities.
• Stay informed about industry developments and product updates.

Connaissances

Bilingual (Spanish/English)

Customer service

CRM proficiency

Communication skills

Organizational skills

Outils

CRM software

Office applications

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Customer Success Specialist. This is an ideal role for those who are dedicated to enhancing customer experiences and building lasting relationships. If you thrive in a client-focused environment and are fluent in Spanish, we want to hear from you!

Responsibilities

• Act as the main point of contact for Spanish-speaking customers, delivering superior support via phone, email, and chat.
• Respond promptly to customer inquiries, providing accurate information about products and services.
• Build positive relationships with clients to understand their challenges and ensure they receive maximum value from our solutions.
• Address and resolve customer complaints efficiently to maintain high satisfaction levels.
• Document customer interactions and suggest improvements in the CRM system.
• Collaborate with internal teams to create opportunities for upselling and cross-selling based on customer needs.
• Stay informed about industry developments and product updates to provide knowledgeable support.

Requirements

• Fluency in Spanish and English, both written and verbal.
• Prior experience in customer service or customer success roles is highly desirable.
• Strong verbal and written communication skills with a focus on customer care.
• Proven ability to resolve issues and improve customer satisfaction.
• Excellent organizational skills and attention to detail.
• Proficiency in CRM software and standard office applications.
• A positive attitude with a genuine passion for supporting customers in their success.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...