Spanish Speaking Partner Support Consultant -Remote in Greece

Employers from Greece; United States; Remote; USD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Relocation package ( flight, airport转,

Health insurance

Private health insurance

2 extra salaries per year

Career growth opportunities

Job summary

Patrique Mercier Recruitment By Nellie in Greece is seeking a Spanish Speaking Partner Support Consultant to deliver exceptional service to our partners across multiple channels. You will resolve inquiries, guide partners on product features, document interactions in the CRM, and collaborate with internal teams to escalate complex issues while maintaining high partner satisfaction.

Fluency in Spanish and English, CRM experience, and a customer-first mindset are essential.

Qualifications

• Fluency in Spanish and English, written and spoken.
• Experience in partner support or customer service.
• Strong problem-solving skills and an understanding of IT systems.
• Excellent communication and relationship-building abilities.
• Ability to work in a fast-paced, collaborative environment.

Responsibilities

• Deliver exceptional support to Spanish-speaking partners via phone, email, and chat.
• Address partner inquiries and resolve issues related to our services promptly.
• Guide partners on product features and updates to enhance usage.
• Document partner interactions, inquiries, and resolutions in the CRM system.
• Collaborate with internal teams to escalate complex issues and develop solutions.
• Proactively follow up with partners to ensure issues are resolved and satisfaction is achieved.
• Stay informed about product offerings and industry trends to improve support.

Skills

Spanish fluency

English proficiency

Customer service experience

CRM systems

IT systems knowledge

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a leading recruitment agency that connects talented professionals with exceptional job opportunities in Greece. We are currently looking for a Spanish Speaking Partner Support Consultant to join our enthusiastic team. This position is ideal for individuals who are passionate about customer service and possess fluency in Spanish, committed to delivering outstanding support to our partners.

Responsibilities

• Deliver exceptional support to Spanish-speaking partners using various communication channels, such as phone, email, and chat.
• Address partner inquiries and resolve issues related to our services promptly.
• Guide partners on product features and updates to enhance their understanding and usage of our offerings.
• Document partner interactions, inquiries, and resolutions accurately in the CRM system.
• Collaborate with internal teams to Escalate complex issues and develop effective solutions.
• Proactively follow up with partners to ensure their issues are resolved and satisfaction is achieved.
• Stay informed about product offerings, industry trends, and partner feedback to enhance support services.

Requirements

• Fluency in Spanish and proficiency in English, both written and verbal.
• Experience in partner support, customer service, or a similar role is a plus.
• Strong problem-solving skills and a solid understanding of IT systems.
• Excellent communication skills and a focus on customer satisfaction.
• Ability to build positive relationships with partners.
• Experience with CRM systems and support tools is beneficial.
• Ability to work effectively in a fast-paced, collaborative environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...