Spanish Speaking Service Desk Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully Paid Training

Relocation Package

Health Insurance

Private Health Insurance

Two extra salaries/year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Service Desk Analyst to provide frontline IT support for Spanish-speaking clients. You will address technical challenges, guide users through troubleshooting steps, and ensure a smooth user experience across channels.

The role emphasizes strong bilingual communication, a customer-first mindset, and the ability to work with service desk tools while learning new technologies.

Qualifications

• Fluency in Spanish and English with excellent communication skills.
• Previous service desk or technical support experience preferred.
• Analytical and problem-solving abilities for client inquiries.

Responsibilities

• Act as the first point of contact for Spanish-speaking clients across phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services.
• Maintain logs of support interactions with details and resolutions.
• Educate clients on product features and troubleshooting steps.
• Coordinate with IT teams to escalate and resolve complex issues.
• Follow up to ensure client satisfaction with services.

Skills

Bilingual ES/EN

Technical support

Problem solving

Customer service focus

Tools

ITSM tools

Job description

at Patrique Mercier Recruitment By Nellie

We are excited to present an opportunity for a Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment FR. In this essential role, you will provide outstanding support to our Spanish-speaking clients, addressing their technical challenges with professionalism and efficiency. Your goal will be to ensure a seamless user experience while handling a variety of IT service requests.

Responsibilities

• Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.
• Diagnose and resolve technical issues related to software, hardware, and IT services promptly.
• Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.
• Educate clients on product features and guide them through troubleshooting steps.
• Coordinate with other IT teams to escaland and resolve complex issues efficiently.
• Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.
• Keep abreast of emerging technologies and products to deliver knowledgeable support.

Requirements

• Fluency in Spanish and English, with excellent spoken and written communication skills.
• Previous experience in a service desk or technical support role is preferred.
• Proficient analytical and problem-solving abilities to manage client inquiries effectively.
• Strong focus on customer care and satisfaction.
• Experience with service desk tools and IT management software is advantageous.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• A willingness to learn and adapt to new technologies and procedures.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...