Spanish Speaking Remote Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 36,000 - 51,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Other benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish speaking Remote Support Specialist to assist Spanish-speaking clients with technical issues from a remote location. You will provide high-quality support via email, chat, and phone while troubleshooting software, hardware, and applications.

Fluency in Spanish and English, strong problem-solving abilities, and experience with CRM systems are required.

Qualifications

• Fluent in Spanish and English with strong communication skills.
• Prior experience in customer or technical support is desirable.
• Strong troubleshooting and problem-solving abilities.
• Customer-oriented mindset with interpersonal skills.
• Familiarity with remote assistance tools and CRM software.
• Ability to work independently in a remote setup.

Responsibilities

• Provide high-quality support to Spanish-speaking customers via remote channels (phone, email, chat).
• Diagnose and troubleshoot software, hardware, and applications.
• Guide customers through step-by-step solutions and basic troubleshooting.
• Maintain detailed documentation of support cases in the CRM system.
• Collaborate with technical teams to resolve complex issues.
• Follow up with clients to ensure complete resolution and satisfaction.
• Stay updated on products, services, and industry trends to enhance support.

Skills

Spanish language

English language

Troubleshooting

CRM familiarity

Remote work

Tools

CRM software

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.

Responsibilities

• Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.
• Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
• Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.
• Keep detailed documentation of support cases and maintain accurate records in the support system.
• Collaborate with technical teams to escape and resolve more complicated technical issues.
• Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction.
• Stay updated on new products, services, and industry trends to enhance customer support experience.

Requirements

• Fluency in Spanish and English, with exceptional verbal and written communication skills.
• Prior experience in customer support or technical support is highly desirable.
• Strong troubleshooting abilities and a knack for problem-solving.
• Customer-oriented mindset with excellent interpersonal skills.
• Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial.
• Ability to work independently in a remote setup while managing multiple tasks efficiently.
• Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...