Spanish Speaking Frontline Support Representative -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health Insurance

Private Health Insurance

Fully Paid Training

Fully Paid Relocation Package

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish Speaking Frontline Support Representative to deliver outstanding customer service to Spanish-speaking clients. You will act as the vital link between customers and services, handling inquiries across phone, email, and chat.

Ideal candidates are bilingual in Spanish and English, with prior customer service experience and strong communication skills. The role offers competitive salary, performance bonus, paid training, relocation support, and

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or related support role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities with a customer-oriented approach.
• Able to thrive in a fast-paced environment and manage several tasks effectively.
• Familiarity with CRM software and basic computer skills.
• Positive attitude, eagerness to learn, and commitment to delivering excellent service.

Responsibilities

• Provide frontline support to Spanish-speaking clients via phone, email, and live chat.
• Assist customers with product, service, and account inquiries.
• Troubleshoot and resolve customer complaints to ensure satisfaction.
• Document all customer interactions in the CRM for follow-up and reporting.
• Collaborate with team to maintain high service levels and improve encounters.
• Identify opportunities for service improvements and contribute to best practices.
• Stay knowledgeable about products and services to provide accurate information.

Skills

Bilingual Spanish-English

Customer service

Communication skills

CRM software

Problem solving

Multitasking

Fast-paced

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking Frontline Support Representative. This role is tailored for individuals who are passionate about delivering outstanding customer service and support to Spanish-speaking clients. By joining our dynamic team, you will serve as the vital link between our customers and our services.

Responsibilities

• Provide top-notch frontline support to Spanish-speaking clients through phone, email, and live chat channels.
• Assist customers with inquiries about products, services, and account-related issues.
• Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.
• Collaborate with team members to sustain high service levels and enhance customer encounters.
• Identify opportunities for improvement in service delivery and contribute to the development of best practices.
• Remain knowledgeable about company products and services to provide accurate information to customers.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer service or a related support role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities with a customer-oriented approach.
• Able to thrive in a fast-paced environment and manage several tasks effectively.
• Familiarity with CRM software and basic computer skills.
• Positive attitude, eagerness to learn, and commitment to delivering excellent service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...