Spanish-Speaking Patient Experience Coordinator

Dana-Farber Cancer Institute; Methuen (MA); On-site; USD 49,000 - 56,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking a Practice Coordinator/Patient Representative to provide exceptional non-clinical support, manage incoming Spanish calls, and assist with patient check-in/out and demographic/insurance updates.

The role requires coordinating appointments, triaging calls, and acting as a communication liaison across departments to ensure a seamless patient experience within the Dana-Farber system.

Qualifications

• Associates degree required; 1 year of equivalent experience may substitute for degree.
• Minimum 2 years of administrative and/or customer service experience required.
• Experience working in a medical setting and knowledge of medical terminology required.

Responsibilities

• Provide check-in and check-out services for patients.
• Answer non-clinical patient questions and assist with insurance information.
• Schedule appointments ranging from simple to complex in Epic according to guidelines.
• Triage incoming calls and direct patients to the appropriate care team.
• Coordinate referrals and manage medical records and poper communications.
• Serve as liaison between patient, family, provider, and staff and ensure smooth patient flow.

Skills

Spanish language

Customer service

Communication skills

Education

Associates degree

Bachelor's degree preferred

Job description

Dana-Farber Cancer Institute is seeking a Practice Coordinator/Patient Representative to provide exceptional non-clinical support, manage incoming Spanish calls, and assist with patient check-in/out and demographic/insurance updates.

The role requires coordinating appointments, triaging calls, and acting as a communication liaison across departments to ensure a seamless patient experience within the Dana-Farber system.