New Patient Care Navigator

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients, coordinate intake, and provide outstanding service to patients, families, physicians, and staff.

You will triage calls, collect clinical information, route referrals, arrange appointments, and assist with EMR portal enrollment, while upholding service levels and privacy standards.

Qualifications

• This position prefers a bachelor’s degree in health administration or related field with up to 1 year of healthcare/customer service experience.

Responsibilities

• Provides administrative support and coordination for all aspects of patient care for new patients, focusing on incoming calls.

Skills

Customer service

Communication

Organization

Phone etiquette

Multitasking

PC proficiency

Education

Bachelor's degree in health administration

Tools

EMR portal

Referral management system

Job description

Dana-Farber Cancer Institute in Boston is seeking a New Patient Scheduling Coordinator to manage all aspects of scheduling for new patients, coordinate intake, and provide outstanding service to patients, families, physicians, and staff.

You will triage calls, collect clinical information, route referrals, arrange appointments, and assist with EMR portal enrollment, while upholding service levels and privacy standards.