Oncology Clinic Scheduler & Patient Experience Lead

Dana-Farber Cancer Institute; Boston, Northern (MA, KY); Hybrid; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking an administrative on-clinic coordinator to schedule complex oncology appointments, triage patient and provider requests, and liaise with patients, families, and leadership. This role emphasizes HIPAA compliance, exceptional customer service, and efficient clinic flow in a fast-paced environment.

Located in Boston, Dana-Farber advances cancer care and research with a commitment to inclusivity and teamwork.

Qualifications

• High school diploma required; bachelor's degree preferred.
• Experience in customer service settings recommended.
• Proficiency with computer systems and technology essential.

Responsibilities

• Schedule complex oncology appointments according to guidelines.
• Triages patient and provider requests and communicates across teams.
• Maintains PHI confidentiality and supports clinical flow.
• Responds to emergencies per SOPs and ensures patient experience is exceptional.
• Incorporates quality improvement and regulatory compliance in daily tasks.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Team collaboration

Adaptability

Technology proficiency

Education

High school diploma

Bachelor’s degree preferred

Tools

Epic

Outlook

RTLS

Job description

Dana-Farber Cancer Institute is seeking an administrative on-clinic coordinator to schedule complex oncology appointments, triage patient and provider requests, and liaise with patients, families, and leadership. This role emphasizes HIPAA compliance, exceptional customer service, and efficient clinic flow in a fast-paced environment.

Located in Boston, Dana-Farber advances cancer care and research with a commitment to inclusivity and teamwork.