Bilingual Practice Coordinator — Patient Experience

Dana-Farber Cancer Institute; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Dana-Farber Cancer Institute is seeking a Practice Coordinator/Patient Representative in the Boston area. The role focuses on delivering superior customer service to patients, families, physicians, and staff, serving as the first impression of the institute.

Responsibilities include check-in/out, updating patient information, and guiding patients within the cancer center to ensure a seamless experience. The position involves triaging calls, coordinating appointments, handling demographics and

Qualifications

• Spanish-speaking abilities required to manage incoming calls.
• Strong customer service skills and experience in front desk or call center environments.
• Experience with coordinating appointments and handling demographic/insurance information.

Responsibilities

• Handle front desk check-in and check-out for patients.
• Manage incoming calls and triage to appropriate care teams.
• Collect patient demographics and insurance information.
• Coordinate with multiple disciplines to arrange appointments and referrals.
• Assist with registration of new patients and data entry in Epic or similar systems.
• Provide general administrative support and help navigate patients to services.

Skills

Bilingual Spanish-English

Customer service

Job description

Dana-Farber Cancer Institute is seeking a Practice Coordinator/Patient Representative in the Boston area. The role focuses on delivering superior customer service to patients, families, physicians, and staff, serving as the first impression of the institute.

Responsibilities include check-in/out, updating patient information, and guiding patients within the cancer center to ensure a seamless experience. The position involves triaging calls, coordinating appointments, handling demographics and