Bilingual Spanish/English Support Center Agent – Tech Help

Employers from Greece; United States; Remote; USD 39,000 - 56,000; Full time

Benefits offered by this job

Fully paid training

Fully paid relocation package (Flight,

Hotel and airport transfer

Health insurance

Private health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Support Center Agent to assist Spanish-speaking clients with inquiries and technical issues, delivering a positive service experience. Role includes multilingual support via phone, email, and chat, and collaboration with the team to resolve complex problems.

The position emphasizes customer-centric service, up-to-date product knowledge, and proactive follow-up to ensure satisfaction, with fully paid training and relocation

Qualifications

• Fluency in Spanish and English (verbal and written).
• Experience in customer support or technical support is a plus.
• Strong troubleshooting and analytical abilities to assist clients effectively.
• Customer-centric attitude with strong interpersonal skills.
• Familiarity with support ticketing systems and communication tools is beneficial.

Responsibilities

• Provide first-level support to Spanish-speaking customers via phone, email, and chat platforms.
• Troubleshoot and resolve various technical issues related to products and services.
• Document all customer interactions and resolutions in the support ticketing system.
• Educate clients on product functionality and provide guidance for effective use.
• Collaborate with other support team members to tackle complex issues and improve service delivery.
• Follow up with clients to confirm resolution and satisfaction with the service.
• Stay updated on product knowledge and industry trends to enhance support quality.

Skills

Fluent in Spanish

Fluent in English

Customer support experience

Technical support experience

Analytical troubleshooting

Customer-centric mindset

Ticketing systems

Multitasking

Tools

Ticketing systems

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Support Center Agent to assist Spanish-speaking clients with inquiries and technical issues, delivering a positive service experience. Role includes multilingual support via phone, email, and chat, and collaboration with the team to resolve complex problems.

The position emphasizes customer-centric service, up-to-date product knowledge, and proactive follow-up to ensure satisfaction, with fully paid training and relocation