Bilingual Spanish-English Client Support Specialist

Employers from Greece; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Client Support Specialist to assist Spanish-speaking clients with inquiries and support needs in a friendly, efficient manner. The role emphasizes delivering exceptional service across multiple channels and maintaining accurate records in our CRM.

You will handle product, service, and account questions, troubleshoot issues, collaborate with team members, stay informed on product updates, and contribute to continually improving

Qualifications

• Fluency in Spanish and English, both written and spoken.
• Prior experience in customer support is an asset.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills aimed at achieving high customer satisfaction.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Familiarity with CRM systems and general computer skills.
• Motivated and dedicated to providing remarkable customer service.

Responsibilities

• Deliver exceptional support to Spanish-speaking clients through phone, email, and live chat.
• Handle customer inquiries regarding products, services, and account concerns with professionalism and care.
• Troubleshoot issues and provide prompt solutions to enhance customer satisfaction.
• Accurately record and maintain all customer interactions in the CRM system for future reference.
• Collaborate with team members to uphold high standards of service and improve overall customer experience.
• Suggest improvements to the support process based on customer feedback and experiences.
• Keep informed about product updates to provide relevant and accurate information to clients.

Skills

Spanish & English fluency

Excellent communication

Interpersonal skills

Analytical & problem-solving

CRM familiarity

Multitasking

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Client Support Specialist to assist Spanish-speaking clients with inquiries and support needs in a friendly, efficient manner. The role emphasizes delivering exceptional service across multiple channels and maintaining accurate records in our CRM.

You will handle product, service, and account questions, troubleshoot issues, collaborate with team members, stay informed on product updates, and contribute to continually improving