Bilingual Spanish-Speaking Customer Success Specialist

Employers from Greece; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Performance bonus

Health insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Success Specialist to enhance client experiences and foster lasting relationships in a service-driven environment.

The role involves assisting Spanish-speaking customers through multiple channels, resolving issues, and collaborating with teams to maximize product value while staying informed about industry updates.

Qualifications

• Fluency in Spanish and English, both written and verbal.
• Experience in customer service or customer success is highly desirable.
• Strong verbal and written communication with a focus on care.
• Proven ability to resolve issues and improve customer satisfaction.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM software and standard office applications.
• A positive attitude with a passion for helping customers succeed.

Responsibilities

• Act as the main point of contact for Spanish-speaking customers via phone, email, and chat.
• Respond promptly to inquiries with accurate information about products and services.
• Build relationships to understand challenges and maximize value from solutions.
• Address and resolve customer complaints to maintain high satisfaction.
• Document interactions and suggest CRM improvements.
• Collaborate with internal teams to identify upsell/cross-sell opportunities.
• Stay informed about industry developments and product updates.

Skills

Bilingual (Spanish/English)

Customer service

CRM proficiency

Communication skills

Organizational skills

Tools

CRM software

Office applications

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish-speaking Customer Success Specialist to enhance client experiences and foster lasting relationships in a service-driven environment.

The role involves assisting Spanish-speaking customers through multiple channels, resolving issues, and collaborating with teams to maximize product value while staying informed about industry updates.