Remote Spanish-Speaking Support Specialist

Employers from Greece

United States

Remote

USD 36,000 - 51,000

Full time

2 days ago

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Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

Other benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish speaking Remote Support Specialist to assist Spanish-speaking clients with technical issues from a remote location. You will provide high-quality support via email, chat, and phone while troubleshooting software, hardware, and applications.

Fluency in Spanish and English, strong problem-solving abilities, and experience with CRM systems are required.

Qualifications

Fluent in Spanish and English with strong communication skills.
Prior experience in customer or technical support is desirable.
Strong troubleshooting and problem-solving abilities.
Customer-oriented mindset with interpersonal skills.
Familiarity with remote assistance tools and CRM software.
Ability to work independently in a remote setup.

Responsibilities

Provide high-quality support to Spanish-speaking customers via remote channels (phone, email, chat).
Diagnose and troubleshoot software, hardware, and applications.
Guide customers through step-by-step solutions and basic troubleshooting.
Maintain detailed documentation of support cases in the CRM system.
Collaborate with technical teams to resolve complex issues.
Follow up with clients to ensure complete resolution and satisfaction.
Stay updated on products, services, and industry trends to enhance support.