Bilingual Email Support Specialist (Spanish/English)

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Email Support Specialist to assist Spanish-speaking clients via email, addressing questions and concerns promptly and effectively.

The role requires fluency in Spanish and English, excellent written communication, and prior email support or customer service experience. It is a remote position with fully paid training, health insurance options, and a relocation package.

Qualifications

• Fluency in Spanish and English is required.
• Experience in email support or a customer service role is highly preferred.
• Excellent written communication with clarity and professionalism.
• Strong analytical and problem-solving skills for handling inquiries.
• Ability to work independently and manage time in a remote setting.
• Familiarity with CRM software and email tools is advantageous.

Responsibilities

• Respond to customer inquiries via email in Spanish, delivering accurate information about products and services.
• Assist with order management, account inquiries, and general customer support issues.
• Troubleshoot problems and escalate issues as necessary to ensure customer satisfaction.
• Maintain thorough documentation of all email interactions in the CRM system.
• Collaborate with team members to ensure a seamless flow of information.
• Identify recurring issues and suggest process improvements to management.
• Stay updated on product knowledge and company policies to provide reliable assistance.

Skills

Spanish fluency

English fluency

Customer email support

Written communication

Remote work

CRM familiarity

Tools

CRM software

Email management tools

Job description

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Email Support Specialist to assist Spanish-speaking clients via email, addressing questions and concerns promptly and effectively.

The role requires fluency in Spanish and English, excellent written communication, and prior email support or customer service experience. It is a remote position with fully paid training, health insurance options, and a relocation package.