Spanish Speaking In-Game Support Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 64,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Bonus

Training

Relocation Package

Health Insurance

Two Extra Salaries

More Benefits

Job summary

Patrique Mercier Recruitment By Nellie in the United States is seeking a Spanish Speaking In-Game Support Analyst to assist Spanish-speaking players and ensure a smooth gaming experience.

You will provide real-time help through in-game chat, email, and forums, troubleshoot technical issues, and document player tickets for timely follow-ups. Collaboration with developers to relay feedback is essential, along with staying current on game updates.

Qualifications

• Fluency in Spanish and English required.
• Experience in customer support, gaming industry preferred.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Provide real-time support to Spanish-speaking players via in-game chat, email, and forums.
• Troubleshoot and resolve in-game issues related to gameplay, accounts, and performance.
• Document and monitor player issues in the support ticketing system with timely updates.
• Communicate game mechanics, features, and updates clearly to players.
• Collaborate with game development to relay player feedback and recurring issues.
• Stay updated on game developments and industry trends to ensure informed support.
• Contribute to optimizing support processes and player satisfaction initiatives.

Skills

Spanish

English

Customer support

Gaming knowledge

Tools

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Spanish Speaking In-Game Support Analyst. This position is tailored for individuals who are passionate about gaming and possess outstanding customer support skills. As an In-Game Support Analyst, you will be responsible for providing top-notch assistance to Spanish-speaking players, ensuring they have a fantastic and uninterrupted gaming experience by addressing their inquiries and technical challenges.

Responsibilities

• Deliver real-time support to Spanish-speaking players through in-game chat, email, and community forums.
• Troubleshoot and resolve various in-game issues, assisting players with technical problems related to gameplay, accounts, and performance.
• Document and monitor player issues within the support ticketing system, ensuring timely updates and follow-ups.
• Effectively communicate with players to clarify game mechanics, features, and recent updates.
• Collaborate with the game development team to relay player feedback and identify recurring issues.
• Stay updated on the latest game developments, features, and industry trends to ensure informed support.
• Contribute to optimizing support processes and enhancing player satisfaction initiatives.

Requirements

• Fluency in Spanish and English, with excellent communication skills both verbally and in writing.
• Previous experience in customer support, particularly within the gaming industry, is highly valued.
• Strong troubleshooting and problem-solving abilities to efficiently assist players with technical issues.
• A keen gamer with a solid understanding of gaming mechanics and community interactions.
• Willingness to work flexible hours, including evenings and weekends, to support player needs.
• Familiarity with ticketing systems and customer support tools is a plus.
• A positive attitude, empathy, and a commitment to providing an exceptional player support experience.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...