Spanish Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie is excited to offer a role for a Spanish Speaking End User Support Specialist. You will provide dedicated support to Spanish-speaking clients, resolving technical issues and ensuring an optimal user experience.

You will communicate through phone, email, and chat, troubleshoot software, hardware, and network problems, and guide users in applying various applications and tools. A proactive, customer-focused approach is essential.

Qualifications

• Fluency in Spanish and English is required.
• Prior experience in an end user support or customer service role is preferred.
• Strong troubleshooting abilities with attention to detail.
• Outstanding customer service and proactive attitude.
• Knowledge of ticketing systems and remote assistance tools is an advantage.
• Ability to prioritize tasks and work independently in a dynamic env.
• Genuine interest in technology and professional development.

Responsibilities

• Deliver high-quality support to end users in Spanish via phone, email, and chat.
• Identify and troubleshoot technical problems across software, hardware, and networks.
• Educate users on using applications and tools effectively.
• Document support interactions and resolutions in the ticketing system.
• Collaborate with technical teams for escalation and service improvement.
• Follow up with users to ensure issues are resolved.
• Stay up-to-date with latest technologies to enhance support delivery.

Skills

Spanish & English

End user support

Customer service

Troubleshooting

Remote support tools

Tools

Ticketing systems

Remote access tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Spanish Speaking End User Support Specialist. This role is perfect for motivated individuals who are passionate about helping others and excel in a fast-paced technological environment. As a Spanish Speaking End User Support Specialist, you will provide dedicated support to Spanish-speaking clients, resolving their technical issues and ensuring an optimal user experience.

Responsibilities

• Deliver high-quality support to end users in Spanish through multiple communication channels, including phone, email, and chat.
• Identify and troubleshoot technical problems associated with software, hardware, and network systems.
• Educate and guide users on effectively using various applications and tools.
• Document support interactions and resolutions accurately in the ticketing system.
• Collaborate with technical teams for the escalation of complex issues and contribute suggestions for service improvement.
• Follow up with users to ensure their issues have been resolved satisfactorily.
• Keep abreast of the latest technologies and updates to enhance support delivery.

Requirements

• Fluency in Spanish and English is required, with strong verbal and written communication skills.
• Prior experience in an end user support role or a customer service position is preferred.
• Effective troubleshooting abilities with a keen attention to detail.
• Outstanding customer service skills and a proactive attitude.
• Knowledge of support ticketing systems and remote assistance tools is an advantage.
• Ability to prioritize tasks and work independently in a dynamic work environment.
• A genuine interest in technology and a commitment to professional development.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...