Spanish Speaking Gaming Experience Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid relocation package

Health insurance

Fully paid training

Job summary

Patrique Mercier Recruitment FR is seeking a Spanish Speaking Gaming Experience Specialist to join our team. You will enhance the gaming experience for Spanish-speaking customers across chat, email, and phone, delivering friendly, efficient support on our gaming platforms.

You will document player interactions in our CRM, analyze feedback and trends, and collaborate with the gaming development team to relay player needs and ideas for improvements.

Qualifications

• Fluency in Spanish and English with strong written and spoken skills.
• Experience in customer service, preferably in gaming.
• Passion for gaming and knowledge of gaming trends.
• Strong problem-solving and issue resolution abilities.
• Experience with CRM systems and support tools.
• Detail-oriented with excellent organizational skills.
• Proactive attitude focused on delivering excellent gaming experiences.

Responsibilities

• Engage with Spanish-speaking gamers to provide outstanding support.
• Deliver customer service across chat, email, and phone.
• Document player interactions accurately in CRM.
• Analyze customer feedback and gaming trends for improvements.
• Collaborate with the gaming development team to relay player needs.
• Stay updated on industry trends and gaming knowledge.
• Participate in team meetings and contribute ideas for engagement.

Skills

Spanish fluency

English fluency

Customer service

CRM systems

Gaming knowledge

Problem solving

Communication skills

Organization

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a dynamic recruitment agency dedicated to matching skilled professionals with outstanding job opportunities. We are currently seeking a Spanish Speaking Gaming Experience Specialist to join our team. In this exciting role, you will be responsible for enhancing the gaming experience for our Spanish-speaking customers, ensuring their enjoyment and satisfaction while using our gaming platforms.

Responsibilities

• Engage with Spanish-speaking gamers to provide outstanding support and resolve any inquiries or issues they may encounter.
• Deliver exceptional customer service through multiple channels, including chat, email, and phone, focusing on creating a positive gaming environment.
• Document player interactions accurately in our CRM system, ensuring feedback is recorded for future improvements.
• Analyze customer feedback and gaming trends to provide insights for enhancing the gaming experience.
• Collaborate with the gaming development team to communicate player needs and suggestions for game improvements.
• Stay updated on industry trends and gaming knowledge to facilitate informed conversations with customers.
• Participate in team meetings and contribute ideas for improving customer engagement and satisfaction.

Requirements

• Fluency in Spanish and English, with excellent communication skills both written and verbal.
• Previous experience in customer service, particularly within the gaming industry, is preferred.
• Passion for gaming and understanding of gaming trends and player needs.
• Strong problem-solving skills and the ability to address issues effectively.
• Experience with CRM systems and customer support tools.
• Detail-oriented with excellent organizational skills.
• A proactive attitude with a commitment to delivering an exceptional gaming experience for customers.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...