Spanish Speaking Email Support Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Spanish Speaking Email Support Specialist to assist Spanish-speaking clients via email, addressing questions and concerns promptly and effectively.

The role requires fluency in Spanish and English, excellent written communication, and prior email support or customer service experience. It is a remote position with fully paid training, health insurance options, and a relocation package.

Qualifications

• Fluency in Spanish and English is required.
• Experience in email support or a customer service role is highly preferred.
• Excellent written communication with clarity and professionalism.
• Strong analytical and problem-solving skills for handling inquiries.
• Ability to work independently and manage time in a remote setting.
• Familiarity with CRM software and email tools is advantageous.

Responsabilités

• Respond to customer inquiries via email in Spanish, delivering accurate information about products and services.
• Assist with order management, account inquiries, and general customer support issues.
• Troubleshoot problems and escalate issues as necessary to ensure customer satisfaction.
• Maintain thorough documentation of all email interactions in the CRM system.
• Collaborate with team members to ensure a seamless flow of information.
• Identify recurring issues and suggest process improvements to management.
• Stay updated on product knowledge and company policies to provide reliable assistance.

Connaissances

Spanish fluency

English fluency

Customer email support

Written communication

Remote work

CRM familiarity

Outils

CRM software

Email management tools

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Email Support Specialist. If you are passionate about providing exceptional customer service and have strong communication skills, this position is tailored for you. In this role, you will assist Spanish-speaking clients through email, ensuring their questions and concerns are addressed promptly and effectively.

Responsibilities

• Respond to customer inquiries via email in Spanish, delivering accurate information about products and services.
• Assist with order management, account inquiries, and general customer support issues.
• Troubleshoot problems and provide effective solutions or **e**scalate issues as necessary to ensure customer satisfaction.
• Maintain thorough documentation of all email interactions within the CRM system for tracking purposes.
• Collaborate with team members to ensure a seamless flow of information and enhance customer service quality.
• Identify recurring issues in customer inquiries and suggest process improvements to the management.
• Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

• Fluency in Spanish and English, both written and spoken.
• Experience in email support or a customer service role is highly preferred.
• Excellent written communication skills with a strong focus on clarity and professionalism.
• Strong analytical and problem-solving skills, able to manage customer inquiries effectively.
• Ability to work independently and efficiently manage time in a remote setting.
• Familiarity with CRM software and email management tools is advantageous.
• Commitment to providing outstanding customer service and fostering positive client relationships.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...