Spanish-Speaking Front Desk & Patient Experience Coordinator

Athletico Physical Therapy; Melrose Park (IL); On-site; USD 22,868 - 32,373; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision

HSA/CFSA

Progyny Fertility Benefit

Company Paid Life/AD&D

Disability Insurance

Long‑Term Disability Buy‑Up

Maternity & Parental Leave

EAP

PTO 15 days

HUSK Fitness Resources

Job summary

Athletico Physical Therapy in Melrose Park, IL, is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance in a fast-paced environment.

The role requires fluent Spanish, strong customer service, and proficiency with EMR systems and MS Office. A high school diploma and healthcare administration experience are preferred.

Qualifications

• Must be fluent in Spanish and able to communicate with patients and families.
• Excellent customer service skills in a high-volume front desk environment.
• Proficient with MS Office, Outlook and Excel; comfortable with digital tools.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographics and insurance eligibility.
• Educate patients on financial responsibilities, payment options, and use of digital tools.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and access.
• Monitor KPIs for registration accuracy, insurance verification turnaround, and patient satisfaction.
• Collaborate with PES, Billing, and Clinical Operations to resolve issues and escalate when needed.
• Utilize EMR systems, dashboards, and reporting tools to track outcomes and support improvement.
• Coordinate communication of patient progress notes to referral sources timely.

Skills

Spanish fluency

Excellent customer service

MS Office/Outlook/Excel

Healthcare insurance knowledge

Payments collection experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office Suite

Job description

Athletico Physical Therapy in Melrose Park, IL, is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance while delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance in a fast-paced environment.

The role requires fluent Spanish, strong customer service, and proficiency with EMR systems and MS Office. A high school diploma and healthcare administration experience are preferred.