Spanish-Speaking Customer Success Manager for Impact

Bonterra; Athens (GA); In loco; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision insurance

401(k) with company match

Unlimited Flexible Time Off

Volunteer time off

Descrizione del lavoro

Bonterra is seeking a Customer Success Manager in the United States to partner with nonprofit and corporate customers, driving long-term value and measurable outcomes through Bonterra’s SaaS solutions.

You will own retention targets, build renewal plans, and lead adoption meetings to align product usage with customer goals. The role requires cross-functional collaboration with Product, Sales, and Support, and involves travel up to 20% to customer sites and planning sessions.

Competenze

• 3+ years in Customer Success, Account Management, or similar role with strategic focus.
• Track record of building and executing success plans and translating product usage into value.
• Experience forecasting renewal risk and prioritizing account work.

Mansioni

• Own retention targets and forecast renewal likelihood, surfacing risk early.
• Build renewal account plans for Critical Path accounts with goals, stakeholders, whitespace, and risk.
• Lead Adoption Meetings to track usage and progress against success plan milestones.
• Document and report outcomes for each account, tying product usage to customer goals.
• Help customers articulate value and defend budget for expansion.
• Monitor health and adoption trends; identify at-risk accounts and mitigate.
• Be primary contact for accounts, navigating relationships with managers and directors.
• Collaborate with Product, Sales, and Support to remove friction and ensure a unified experience.
• Promote community resources, tools, and best practices to enable self-sufficiency.

Conoscenze

Customer Success

Account Management

Forecasting

Data analysis

Executive stakeholder management

Descrizione del lavoro

Bonterra is seeking a Customer Success Manager in the United States to partner with nonprofit and corporate customers, driving long-term value and measurable outcomes through Bonterra’s SaaS solutions.

You will own retention targets, build renewal plans, and lead adoption meetings to align product usage with customer goals. The role requires cross-functional collaboration with Product, Sales, and Support, and involves travel up to 20% to customer sites and planning sessions.