Spanish-Speaking Customer Success Strategist

Bonterra; Minnesota; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

401(k) with match

Unlimited PTO

Job summary

Bonterra is seeking a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will manage renewal forecasts, build success plans, track adoption, and demonstrate measurable outcomes that justify continued investment in Bonterra’s SaaS solutions.

You will partner with Product, Sales, and Support to ensure a seamless customer experience, expand opportunities, and guide customers toward achieving their impact goals.

Qualifications

• 3+ years in Customer Success, Account Management, or similar
• Track record of building and executing success plans and translating product usage into value
• Experience forecasting renewal risk and prioritizing actions
• Strong analytical mindset using health data and reporting tools
• Ability to lead business reviews with director/executive stakeholders
• Ability to manage multiple priorities in a dynamic, mission-driven environment
• Experience supporting nonprofit programs is a plus
• Willingness to travel up to 20% for customer meetings and planning sessions

Responsibilities

• Own a renewal target and forecast renewal likelihood, surfacing risk early
• Build and maintain renewal account plans for Critical Path accounts
• Lead Adoption Meetings to track usage and progress
• Create and report outcomes tying product usage to customer goals
• Demonstrate value to defend budget and support expansion
• Monitor health and adoption trends and mitigate at-risk accounts
• Serve as primary account contact and build credibility across levels
• Collaborate with Product, Sales, and Support to remove friction
• Promote community resources and best practices to drive self-sufficiency

Skills

Account management

Forecasting

Data analysis

Stakeholder management

Communication

Travel readiness

Cross-functional collaboration

Tools

Salesforce

Job description

Bonterra is seeking a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will manage renewal forecasts, build success plans, track adoption, and demonstrate measurable outcomes that justify continued investment in Bonterra’s SaaS solutions.

You will partner with Product, Sales, and Support to ensure a seamless customer experience, expand opportunities, and guide customers toward achieving their impact goals.