Spanish-Speaking Customer Success Manager for Nonprofits

Bonterra; Clifton (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Unlimited PTO

Paid holidays

Volunteer time off

401(k) with company match

Job summary

Bonterra is seeking a Customer Success Manager to be a strategic partner responsible for driving long-term value and measurable outcomes for nonprofit and corporate customers. You will proactively manage product adoption, customer health, and progress against shared goals, ensuring the value of the partnership is evident at renewal.

You will build renewal plans, lead adoption meetings, and report outcomes that connect product usage to customer goals.

Qualifications

• 3+ years in Customer Success, Account Management, or similar roles with strategic impact.
• Track record of building and executing success plans and showing value to customers.
• Experience forecasting renewal risk and prioritizing mitigation work.
• Strong analytical mindset using health data to inform decisions.
• Ability to lead business reviews and communicate with directors/executives.

Responsibilities

• Own retention targets and forecast renewal likelihood for your book.
• Develop renewal account plans covering goals, stakeholders, whitespace, and risk.
• Lead Adoption Meetings to track usage and progress against success plans.
• Document and report outcomes tying product usage to customer goals for renewal.
• Demonstrate and defend value to support expansion and budget decisions.
• Monitor health/adoption trends; identify at-risk accounts and implement mitigations.
• Be primary point of contact across accounts, building credibility at management levels.
• Collaborate with Product, Sales, and Support to remove friction and unify the customer journey.
• Promote Bonterra resources to boost customer self-sufficiency and expansion.

Skills

Customer Success

Account Management

Strategic planning

Forecasting

Data analysis

Executive stakeholder management

Cross-functional collaboration

Travel readiness

Job description

Bonterra is seeking a Customer Success Manager to be a strategic partner responsible for driving long-term value and measurable outcomes for nonprofit and corporate customers. You will proactively manage product adoption, customer health, and progress against shared goals, ensuring the value of the partnership is evident at renewal.

You will build renewal plans, lead adoption meetings, and report outcomes that connect product usage to customer goals.