Spanish-Speaking Customer Success Partner

Bonterra; Crystal Bay (NV); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Unlimited Flexible Time Off

Job summary

Bonterra is seeking a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will own retention, forecast renewal likelihood, and lead adoption initiatives to maximize the impact of Bonterra’s SaaS solutions.

You’ll build strategic plans, manage executive relationships, and partner with Product, Sales, and Support to ensure a seamless customer journey. You will guide customers in achieving measurable outcomes, track progress against success plans, and

Qualifications

• 3+ years in Customer Success, Account Management, or similar role with strategic focus.
• Track record of building and executing success plans and translating product usage into value.
• Experience forecasting renewal risk and prioritizing mitigation work.
• Strong analytical mindset using health data and reporting tools.
• Ability to lead business reviews and communicate with senior stakeholders.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Own a retention target for your book and forecast renewal likelihood.
• Build renewal account plans for each Critical Path account.
• Lead Adoption Meetings to track usage and progress against milestones.
• Document outcomes and connect product usage to customer goals.
• Articulate value to defend budget and support expansion.
• Monitor health and adoption trends and mitigate risks.
• Serve as the primary contact and build multi-threaded relationships.
• Collaborate cross-functionally to deliver a unified customer experience.
• Promote Bonterra resources and best practices to enable self-sufficiency.

Skills

Customer Success

Account Management

Strategic thinking

Forecasting renewals

Executive stakeholder management

Multi-tasking

Job description

Bonterra is seeking a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will own retention, forecast renewal likelihood, and lead adoption initiatives to maximize the impact of Bonterra’s SaaS solutions.

You’ll build strategic plans, manage executive relationships, and partner with Product, Sales, and Support to ensure a seamless customer journey. You will guide customers in achieving measurable outcomes, track progress against success plans, and