Spanish-Speaking Customer Success Manager (Nonprofits)

Bonterra; Oklahoma City (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

Bonterra is seeking a Customer Success Manager to partner with nonprofit and corporate customers, driving long-term value and measurable outcomes from Bonterra’s SaaS solutions. You will manage goals, adoption, health metrics, and executive relationships to ensure renewal success and expansion.

The role emphasizes strategic planning, milestone tracking, and effective communication across Product, Sales, and Support. Travel up to 20% is expected to support strategic planning and customer meetings.

Qualifications

• 3+ years in Customer Success or account management.
• Experience building and tracking success plans and value stories.
• Experience forecasting renewal risk and prioritizing mitigations.
• Ability to manage multiple priorities in a dynamic environment.

Responsibilities

• Own a retention target for your book and forecast renewal likelihood.
• Build and maintain a renewal account plan for each Critical Path account.
• Lead Adoption Meetings with customers to track usage and progress.
• Build, track, and report on outcomes for every account through a success plan.
• Ensure customers can articulate the value they've achieved using our solutions.
• Monitor customer health and adoption trends to identify at-risk accounts.
• Serve as the primary point of contact and expand relationships beyond the main contact.
• Collaborate cross-functionally with Product, Sales, and Support to remove friction.

Skills

Customer Success

Account Management

Renewal forecasting

Analytical thinking

Executive stakeholder mgmt

Job description

Bonterra is seeking a Customer Success Manager to partner with nonprofit and corporate customers, driving long-term value and measurable outcomes from Bonterra’s SaaS solutions. You will manage goals, adoption, health metrics, and executive relationships to ensure renewal success and expansion.

The role emphasizes strategic planning, milestone tracking, and effective communication across Product, Sales, and Support. Travel up to 20% is expected to support strategic planning and customer meetings.