Spanish-Speaking Customer Success Strategist for Social Impact

Bonterra; Nevada; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive health, dental, vision

Unlimited Flexible Time Off

Volunteer time off

Paid holidays

Job summary

Bonterra is seeking a strategic Customer Success Manager to drive adoption of our SaaS solutions across nonprofit and corporate customers, focusing on measurable outcomes and renewal readiness. You’ll own success plans, monitor usage, and collaborate with Product, Sales, and Support to demonstrate accelerated value.

Lead adoption meetings, report on outcomes, and articulate value to executives to defend budget and enable expansion.

Qualifications

• 3+ years in Customer Success, Account Management, or similar role with strategic component.
• Track record building and executing success plans, tracking and reporting outcomes, translating product usage into value.
• Experience forecasting renewal risk and prioritizing account time and mitigation work.
• Strong analytical mindset with experience using health data and reporting tools.
• Able to lead business reviews and present to directors/executives with confidence.
• Ability to manage multiple priorities and a complex portfolio in a dynamic, mission-driven environment.
• Experience supporting nonprofit programs is a plus.
• Willingness to travel up to 20% for customer meetings and strategic planning sessions.

Responsibilities

• Own a retention target for your book and forecast renewal likelihood, surfacing risk early to create runway for a save.
• Build and maintain a renewal account plan for each Critical Path account, covering goals and stakeholders.
• Lead Adoption Meetings to track usage and progress against success plan milestones.
• Build, track, and report on outcomes for every account through a documented success plan.
• Ensure customers articulate the value they've achieved using Bonterra's solutions to defend budget and support expansion.
• Monitor customer health and adoption trends; identify at-risk accounts and implement mitigations.
• Serve as the primary contact for accounts, building credibility with managers and directors.
• Collaborate cross-functionally with Product, Sales, and Support to remove friction and deliver a unified customer experience.
• Promote Bonterra's community resources and best practices to build self-sufficiency and program expansion.

Skills

Customer Success

Account Management

Renewal Forecasting

Success Planning

Executive Alignment

Data & Metrics

Portfolio Management

Nonprofit Experience

CRM Systems

Tools

CRM Systems

Job description

Bonterra is seeking a strategic Customer Success Manager to drive adoption of our SaaS solutions across nonprofit and corporate customers, focusing on measurable outcomes and renewal readiness. You’ll own success plans, monitor usage, and collaborate with Product, Sales, and Support to demonstrate accelerated value.

Lead adoption meetings, report on outcomes, and articulate value to executives to defend budget and enable expansion.