Spanish-Speaking CSM for Impact SaaS

Bonterra; Oklahoma; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) with 3% match

Medical, dental, and vision insurance

Unlimited Flexible Time Off (FTO)

Volunteer time off

Job summary

Bonterra is seeking a Customer Success Manager to serve as a strategic partner for nonprofit and corporate customers. You will own a renewal forecast for your book, drive adoption, and translate product usage into measurable outcomes that support long-term value and budget alignment.

You will lead Adoption Meetings, build renewal plans, monitor health trends, and collaborate across Product, Sales, and Support to remove friction and ensure a unified customer experience.

Qualifications

• 3+ years in Customer Success or similar role with strategic component.
• Proven track record of building success plans and tracking outcomes.
• Experience forecasting renewal risk and prioritizing mitigation work.
• Ability to present to directors/executives and translate product usage into value.

Responsibilities

• Own a renewal target for your book and forecast renewal likelihood.
• Build and maintain renewal account plans for Critical Path accounts.
• Lead Adoption Meetings to track usage and progress against success plans.
• Build, track, and report outcomes linking product usage to customer goals for renewal.
• Ensure customers articulate the value achieved and defend budget for expansion.
• Monitor customer health and adoption trends; identify at-risk accounts early.

Skills

Strategic account management

Forecasting renewal risk

Data-driven decision making

Cross-functional collaboration

Job description

Bonterra is seeking a Customer Success Manager to serve as a strategic partner for nonprofit and corporate customers. You will own a renewal forecast for your book, drive adoption, and translate product usage into measurable outcomes that support long-term value and budget alignment.

You will lead Adoption Meetings, build renewal plans, monitor health trends, and collaborate across Product, Sales, and Support to remove friction and ensure a unified customer experience.