Spanish-Speaking Customer Success Manager for Social Impact

Bonterra; Texas; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Flexible Time Off

Paid holidays

401(k) with company match

Volunteer time off

Job summary

Bonterra is seeking a Customer Success Manager in Texas to drive long-term value for nonprofit and corporate customers. You will own renewal forecasting, build renewal account plans, and lead Adoption Meetings to ensure sustained adoption of Bonterra’s SaaS solutions.

You will collaborate with Product, Sales, and Support to remove friction, articulate value, and defend budgets for expansions, while traveling up to 20% for strategic meetings.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a similar role with a strategic component.
• Track record of building and executing success plans, tracking outcomes, and translating product usage into a value story.
• Experience forecasting renewal risk and prioritizing account work.
• Strong analytical mindset with customer health data and reporting tools.
• Ability to lead business reviews and communicate with director/exec stakeholders.
• Experience supporting nonprofit programs is a plus.
• Willingness to travel up to 20% for meetings and planning sessions.

Responsibilities

• Own a retention target for your book and forecast renewal likelihood to surface risk early.
• Build and maintain renewal account plans for Critical Path accounts.
• Lead Adoption Meetings to track usage and progress against milestones.
• Document and report outcomes tying product usage to customer goals.
• Demonstrate the value achieved with Bonterra's solutions to defend budget and expansion.
• Monitor health/adoption trends and mitigate at-risk accounts.
• Serve as primary contact and multi-thread relationships up to director level.
• Collaborate cross-functionally with Product, Sales, and Support to remove friction.
• Promote Bonterra resources and best practices to drive self-sufficiency.

Skills

Customer Success

Account Management

Strategic planning

Forecasting

Data analysis

Executive communication

Tools

CRM tools

Job description

Bonterra is seeking a Customer Success Manager in Texas to drive long-term value for nonprofit and corporate customers. You will own renewal forecasting, build renewal account plans, and lead Adoption Meetings to ensure sustained adoption of Bonterra’s SaaS solutions.

You will collaborate with Product, Sales, and Support to remove friction, articulate value, and defend budgets for expansions, while traveling up to 20% for strategic meetings.