Customer Success Manager - Impact-Driven SaaS (Equity Eligible)

Bonterra; Alton (IL); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO

401(k) with match

Paid Holidays

Job summary

Bonterra in the United States is hiring a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will manage adoption, customer health, and progress against shared goals, while leading renewal discussions and cross-functional collaboration.

You will own renewal risk forecasting, build strategic success plans, and partner with Product, Sales, and Support to deliver a unified customer experience. Travel up to 20% may be required.

Qualifications

• 3+ years in Customer Success or account management with strategic focus.
• Ability to own a book of business independently amid complexity.
• Experience creating and executing success plans and translating product usage into value.

Responsibilities

• Own a renewal target and forecast renewal likelihood.
• Develop renewal account plans covering goals, stakeholders, whitespace and risk.
• Lead Adoption Meetings to track usage and progress against success plans.
• Conduct Business Reviews and Executive Business Reviews (EBRs) for varied stakeholders.
• Document and report outcomes connecting product usage to customer goals.
• Articulate value and defend budget to support expansion.
• Monitor health and adoption trends; identify at-risk accounts early.
• Serve as primary contact and build multi-threaded relationships across management levels.
• Collaborate with Product, Sales and Support to remove friction and deliver a unified experience.
• Promote Bonterra community resources and best practices.

Skills

Customer Success

Account Management

Strategic planning

Forecasting

Executive communication

Job description

Bonterra in the United States is hiring a Customer Success Manager to drive long-term value for nonprofit and corporate customers. You will manage adoption, customer health, and progress against shared goals, while leading renewal discussions and cross-functional collaboration.

You will own renewal risk forecasting, build strategic success plans, and partner with Product, Sales, and Support to deliver a unified customer experience. Travel up to 20% may be required.