Spanish-Speaking Customer Success Lead - Drive Renewals & Impact

Bonterra; Minneota (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Unlimited Flexible Time Off (FTO)

401(k) with company match

Job summary

Bonterra is seeking a Customer Success Manager in Minnesota to drive long-term value for nonprofit and corporate customers. You will manage adoption, track progress, and maximize impact through Bonterra’s SaaS solutions.

You will own retention, forecast renewal risk, and lead cross-functional efforts with Product, Sales, and Support to ensure a unified customer experience. Travel up to 20% may be required.

Qualifications

• 3+ years in Customer Success, Account Management, or similar, with strategic focus.
• Experience building and executing success plans and translating product usage into value.
• Experience forecasting renewal risk and prioritizing account work.
• Strong analytical mindset with health data and reporting experience.

Responsibilities

• Own retention targets and forecast renewal likelihood.
• Build renewal account plans for Critical Path accounts with goals, stakeholders, and risk.
• Lead Adoption Meetings to track usage and progress against milestones.
• Document and report outcomes linking product usage to customer goals.
• Articulate value in customers' own words to defend budget and expand.

Skills

Account management

Renewal forecasting

Data analysis

Cross-functional collaboration

Job description

Bonterra is seeking a Customer Success Manager in Minnesota to drive long-term value for nonprofit and corporate customers. You will manage adoption, track progress, and maximize impact through Bonterra’s SaaS solutions.

You will own retention, forecast renewal risk, and lead cross-functional efforts with Product, Sales, and Support to ensure a unified customer experience. Travel up to 20% may be required.