Spanish-Speaking Customer Success Associate (Hybrid)

United States Digital Space LLC; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Command

Inclusive culture and Community Guilds

Mentor and buddy program

Continuous professional development

RSU and ESPP

Generous global benefits

Job summary

Datadog in Boston is seeking a Customer Success Associate to manage a high-volume portfolio, drive product adoption, and grow strategic relationships. You will advocate for the customer internally and ensure a positive, long-term experience across accounts.

You will work in a hybrid environment, collaborating with sales, support, product, and finance to renew contracts, reduce churn, and identify upsell opportunities. Fluency in Spanish is required.

Qualifications

• 1+ years in a customer account facing role.
• Fluent in Spanish.
• Strong written and verbal communication.
• Experience negotiating contract terms and pricing for upsell/cross-sell.

Responsibilities

• Identify target opportunities, manage the full sales cycle, and build strategic relationships with customers to drive retention.
• Handle requests from your book of business including technical support escalations, billing questions, and enablement requests to ensure a positive experience.
• Adjust account management strategy to fit different customer needs and ensure value delivery.
• Advise customers to ensure effective use of the solution.
• Monitor usage trends to identify renewal risks and drive adoption.
• Collaborate cross-functionally with support, product, finance, and legal teams.

Skills

Customer mindset

Communication

Negotiation

Account management exposure

Spanish language

Job description

Datadog in Boston is seeking a Customer Success Associate to manage a high-volume portfolio, drive product adoption, and grow strategic relationships. You will advocate for the customer internally and ensure a positive, long-term experience across accounts.

You will work in a hybrid environment, collaborating with sales, support, product, and finance to renew contracts, reduce churn, and identify upsell opportunities. Fluency in Spanish is required.