Customer Success Advocate — Growth, Adoption & Retention (Hybrid)

United States Digital Space LLC; Boston (MA); Hybrid; USD 54,000 - 72,000; Full time

Benefits offered by this job

Best-in-breed onboarding

Sales training in MEDDIC and Commandof

New hire stock equity (RSU) and ESPP

Generous global benefits

Job summary

Datadog is seeking a Customer Success Associate to nurture long-term relationships, drive adoption, and identify growth opportunities across a high-volume customer base. You will advocate for customers, ensure positive experiences, and help teammates scale successful programs in a hybrid work environment.

The role focuses on retention, onboarding, and cross-sell opportunities, with a salary range of $54,000–$72,000 USD and comprehensive benefits. Fluency in Portuguese is valued.

Qualifications

• 1+ years of experience in a customer account facing role and desire to grow a career in Customer Success.
• Customer-minded, always trying to provide the most value possible.
• Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
• A strong communicator (written and verbal) with excellent attention to detail.
• Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
• Fluent in Portuguese.

Responsibilities

• Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
• Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
• Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
• Act as an advisor to customers to ensure they’re leveraging the solution effectively
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
• Collaborate cross-functionally with internal the company teams (support, product, finance, and legal)

Skills

Customer-minded

Strong communicator

Negotiation

Portuguese fluency

Sales orientation

Attention to detail

Team collaboration

Job description

Datadog is seeking a Customer Success Associate to nurture long-term relationships, drive adoption, and identify growth opportunities across a high-volume customer base. You will advocate for customers, ensure positive experiences, and help teammates scale successful programs in a hybrid work environment.

The role focuses on retention, onboarding, and cross-sell opportunities, with a salary range of $54,000–$72,000 USD and comprehensive benefits. Fluency in Portuguese is valued.