Customer Service Experts

AllianceOne Incorporated; Port Saint Lucie (FL); On-site; USD 23,419 - 24,108; Full time

Benefits offered by this job

Health Insurance (Medical/Dental/Vision)

Paid Time Off

Employee Assistance Program (EAP)

401(k) after 90 days

Job summary

AllianceOne Incorporated is hiring a Customer Service Expert for their Port St. Lucie location. This position involves receiving incoming calls from patients, addressing account issues, and negotiating payment solutions.

The role requires effective communication, strong problem-solving skills, and the ability to multitask. The ideal candidate should have prior customer service experience and be bilingual in Spanish and English. Comprehensive benefits including health insurance are provided.

Qualifications

• Prior customer service experience; call center experience considered a plus.
• Spanish and English bilingual preferred.
• Excellent verbal communication skills with a professional phone presence.
• Strong desire to achieve goals and meet targets.
• Basic computer proficiency and ability to multitask while talking and typing.
• Openness to working with a diverse customer base and teamwork.

Responsibilities

• Handle inbound calls from patients regarding account issues and payment options.
• Negotiate and finalize payment arrangements and transaction assistance.
• Provide accurate information and follow client/company guidelines.
• Maintain professionalism and effective communication on the phone.
• Assist with electronic transactions and data entry while multitasking.

Skills

Customer service experience

Bilingual (Spanish and English)

Verbal communication skills

Computer proficiency

Job description

AllianceOne is a subsidiary of Teleperformance, a global leader in contact center management. We are hiring a Customer Service Expert at our Port St. Lucie location.

Job Summary

The Customer Service Expert will receive incoming calls from patients, address account issues, negotiate payment solutions, and assist with transactions. The role requires creative problem solving while adhering to client and company guidelines and providing accurate information.

Responsibilities

• Handle inbound calls from patients regarding account issues and payment options.
• Negotiate and finalize payment arrangements and transaction assistance.
• Provide accurate information and follow client/company guidelines.
• Maintain professionalism and effective communication on the phone.
• Assist with electronic transactions and data entry while multitasking.

Qualifications

• Prior customer service experience; call center experience considered a plus.
• Spanish and English bilingual preferred.
• Excellent verbal communication skills with a professional phone presence.
• Strong desire to achieve goals and meet targets.
• Basic computer proficiency and ability to multitask while talking and typing.
• Openness to working with a diverse customer base and teamwork.

Location & Schedule

• Onsite position in Port St. Lucie, FL 34952.
• Training: 1 week Monday‑Friday 9am‑5:30pm.
• Shifts 11:30am‑11pm, 7 days a week.

Compensation & Benefits

• Base pay: $17.00 per hour.
• Bilingual pay: $17.50 per hour.
• Health Insurance (Medical/Dental/Vision), HSA/FSA plans.
• Paid Time Off, Employee Assistance Program (EAP), 401(k) after 90 days.
• Other benefits starting from hire date (health benefits effective first of month following hire date).

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, please email [e-mail].