Customer Service Experts - Spanish Bilingual

AllianceOne, Inc.; Port Saint Lucie, Northern (FL, KY); Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

HSA/FSA plans

Paid Time Off

401k after 90 days

Job summary

AllianceOne, a Teleperformance subsidiary, is hiring a Customer Service Expert in Port St. Lucie, FL. You will handle inbound patient calls, resolve account issues, and negotiate payment solutions to provide the best options for customers.

Excellent communication and the ability to multitask are required. Training is 1 week, 9:00–17:30, with shifts from 7:00–23:00 across 7 days. Onsite position with comprehensive benefits and generous PTO.

Qualifications

• Previous customer service experience; call center experience is a plus
• Bilingual in Spanish and English preferred
• Excellent verbal communication with a professional phone presence
• Willing to work onsite in Port St. Lucie, FL 34952
• Shift training includes 1 week 9am-5:30pm; shifts 7am-11pm, 7 days a week

Responsibilities

• Receive incoming calls from patients and address account issues
• Negotiate payment solutions and guide patients to best options
• Assist customers with transactions and payment processing
• Follow client and company guidelines to provide accurate information

Skills

Customer service

Bilingual (Spanish/English)

Verbal communication

Multitasking

Teamwork

Computer skills

Diverse customers

Goal oriented

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

Are you looking for a great opportunity with an awesome company??? AllianceOne has an opening for you as a Customer Service Expert working in our Port St. Lucie location! We offer an inclusive working environment, endless advancement opportunities and excellent benefits...We just recently earned "Great Place to Work" again! We are currently hiring for professional customer service experts with excellent communication skills. In this role, you will be receiving incoming calls from patients, solving account issues and negotiating solutions. Your responsibility will consist of helping your patient with their best options for payment and assisting them with transactions. We are looking for candidates with the ability to problem solve creatively, while following client and company guidelines and providing accurate information to their customers.

QUALIFICATIONS:

• Prior customer service experience (call center experience is a plus!)
• Bilingual in Spanish and English preferred
• Excellent verbal communication skills with a professional phone presence
• Strong desire to achieve goals
• Basic computer knowledge/skills; ability to multitask when talking and typing at the same time
• Ability and openness to work with a diverse customer base
• Works well in team settings
• Onsite position in Port St. Lucie, FL 34952
• Training 1 week Monday through Friday 9 am - 5:30 pm
• Shifts ranging from 7 am to 11 pm, 7 days a week Accepting shift preference but will be based on availability and business needs.

PAY:

$17/hour

BILINGUAL PAY:

$17.50

BENEFITS:

• Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, EAP, 401k after 90 days and much more!
• You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month.

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [e-mail].

Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com

As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.