Bilingual Customer Success Pro (Mexico City)

Alert Media, Inc.; United States; Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Competitive Base Salary

Annual Company Bonus

Employer-Paid Medical, Dental, and Vis

Parental Leave

Holiday Bonus

Vacation & Holidays

Monthly Work-from-Home Stipend

Equipment Provided

Recognition & Rewards

Language Immersion Program

Learning & Growth

Job summary

United States Digital Space LLC is seeking a Customer Success Specialist to own and grow relationships across SMB accounts. You will drive adoption, collaborate with Support, Marketing, and Sales, and ensure renewals while maintaining high customer satisfaction.

Ideal candidates have 2+ years in customer success or account management within SaaS, with strong communication skills and a proactive, collaborative mindset.

Qualifications

• 2+ years’ experience in customer success management or account management.
• Experience in a SaaS or Tech environment strongly preferred.
• Salesforce or Hubspot experience preferred.
• Strong organization and time management skills with ability to prioritize.
• Comfort level managing a large volume of accounts.
• Outstanding verbal and written communication skills.
• Willingness to test and implement innovative ideas.
• Experience with customer implementation and software adoption preferred.
• Strong listening skills with the ability to mirror and work with a variety of customer profiles.
• Ability to work with all members of our team (customer support, business development, software development, and product management).
• Must be independent, self-motivated, success-driven, and adaptable.
• The ability and desire to work in a fast-paced, challenging environment.
• A vision for efficiency.
• The desire to learn and be coached.
• Bilingual English/Spanish a must.

Responsibilities

• Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals.
• Manage customer touch points with automated processes and innovative approaches
• Host customer webinars and facilitate customer collaboration
• Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
• Evaluate health and assess risk for your book of business
• Partner with our Customer Support team to manage escalations requiring more strategic oversight
• Respond to all customer inquiries in a timely manner, within 1 business day
• Effectively track all customer communication and data in Gainsight and Salesforce
• Acquire industry knowledge related to general trends, use cases, and emerging technologies
• Ensure positive and productive customer experience to maintain software renewals
• Contribute to the company’s culture, values, and vision for the future
• This is an individual contributor role and not a manager role

Skills

Customer success

Account management

SaaS

Salesforce

HubSpot

Time management

Communication

Team collaboration

Independence

Bilingual English/Spanish

Tools

Gainsight

Salesforce

HubSpot

Job description

United States Digital Space LLC is seeking a Customer Success Specialist to own and grow relationships across SMB accounts. You will drive adoption, collaborate with Support, Marketing, and Sales, and ensure renewals while maintaining high customer satisfaction.

Ideal candidates have 2+ years in customer success or account management within SaaS, with strong communication skills and a proactive, collaborative mindset.