Mid-level Customer Success Analyst (Fully Remote)

Partner Company; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Partner Company is a SaaS provider of omnichannel customer engagement software seeking a Customer Success professional fluent in Spanish. The role focuses on managing post-onboarding accounts, driving retention, renewals, and expansion, while leveraging data and AI tools to inform strategic decisions.

Ideal candidates will have CS experience in SaaS, strong analytical and negotiation skills, and familiarity with CRM, automation, and AI tools.

Qualifications

• Fluent Spanish with CS experience in SaaS environments.
• Strong analytical, negotiation, and consultative communication skills.
• Familiarity with CRM systems, automation, and AI tools.

Responsibilities

• Manage a portfolio of customers post-onboarding, focusing on retention and growth.
• Serve as the main point of contact for Mexican clients and partners.
• Use data and AI tools to drive strategic decisions.
• Conduct strategic meetings, product demos, and training in Spanish.
• Monitor health scores, churn, NRR, and MRR to identify risks and opportunities.
• Lead renewals, retention, and expansion initiatives.

Skills

Fluent Spanish

Customer Success

Analytical skills

Negotiation

Consultative communication

CRM proficiency

Automation tools

AI tooling familiarity

Tools

CRM

Automation tools

AI tools

Job description

• Manage a portfolio of customers post-onboarding, focusing on retention and growth.
• Serve as the main point of contact for Mexican clients and partners.
• Use data and AI tools to drive strategic decisions.

What You'll Do:

• Conduct strategic meetings, product demos, and training in Spanish.
• Monitor health scores, churn, NRR, and MRR to identify risks and opportunities.
• Lead renewals, retention, and expansion initiatives.

What We're Looking For:

• Fluent Spanish and experience in Customer Success at SaaS companies.
• Strong analytical, negotiation, and consultative communication skills.
• Familiarity with CRM, automation, and AI tools.

Partner Company

Partner is a SaaS company providing omnichannel customer engagement software. They are a growing team with a data-driven culture, using AI tools and collaboration to deliver customer success.