Spanish-Speaking Core Banking Support Specialist

Ascendo Resources; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Ascendo Resources is seeking a Core Banking Support Specialist who is bilingual in Spanish, with hands-on IT experience in a bank or regulated financial institution. The role focuses on supporting core banking operations, assisting internal users, handling system issues, testing, and coordinating with banking technology vendors.

You will manage incidents end-to-end, develop and execute UAT scripts for new features, contribute to system administration and documentation, and collaborate with IT

Qualifications

• Bilingual in Spanish required.
• Minimum 4+ years of progressive IT systems support in banking.
• Hands-on experience with core banking platforms and testing.

Responsibilities

• Support and troubleshoot core banking systems and applications.
• Resolve escalated issues involving transaction failures, system errors, account discrepancies, and other core banking problems.
• Manage incidents from initial report through resolution and communicate updates to internal users.
• Work directly with core banking vendors and third-party technology providers.
• Develop and execute User Acceptance Testing (UAT) scripts for new features and system changes.
• Support system administration, analysis, troubleshooting, and implementation activities.
• Create technical documentation, troubleshooting guides, FAQs, and internal procedures.
• Coordinate with IT Operations, Infrastructure, Software Services, Security, Product Managers, and business teams.
• Support technology projects from requirements gathering through testing and deployment.
• Assist with change management for banking applications and systems.

Skills

Bilingual in Spanish

IT systems support

Banking software knowledge

Tools

Temenos T24

FIS

Fiserv

Jack Henry

Finastra

Job description

Ascendo Resources is seeking a Core Banking Support Specialist who is bilingual in Spanish, with hands-on IT experience in a bank or regulated financial institution. The role focuses on supporting core banking operations, assisting internal users, handling system issues, testing, and coordinating with banking technology vendors.

You will manage incidents end-to-end, develop and execute UAT scripts for new features, contribute to system administration and documentation, and collaborate with IT