Core Banking Support Specialist

Banco Sabadell Miami; Miami, Northern (FL, KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Banco Sabadell Miami is seeking a Core Banking Support Specialist in Miami, FL to join the BSA AML Transaction Monitoring Team Lead. The role involves resolving escalated issues, coordinating with vendors, and owning incident lifecycles while contributing to testing and documentation.

Fluency in English and Spanish is required to communicate with diverse teams and international partners. The position is a regular full-time on-site role, offering growth within a global financial institution

Qualifications

• 5+ years of BSA/AML and/or fraud prevention experience in financial services.
• 5 to 10 years of progressive IT systems support experience within a financial institution.
• Temenos T24 core banking platform expertise.
• Knowledge of retail and corporate banking products.

Responsibilities

• Resolve escalated tickets on transaction failures, system freezes, and account discrepancies.
• Log, track, and manage tickets with core banking vendors and third-party IT providers.
• Own the lifecycle of internal user incidents and communicate progress to affected staff until resolution.
• Develop and manage UAT scripts for new features with internal department heads.
• Create and update documentation and troubleshooting guides for the bank's internal wiki.

Skills

BSA/AML experience

IT systems support

English and Spanish fluency

Vendor coordination

Tools

Temenos T24

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Core Banking Support Specialist

Regular Full-time Miami, FL, US

3 days ago Requisition ID: 1714

Sabadell is a global financial institution headquartered in Barcelona, Spain and one of Europe’s oldest and most successful banking groups since its founding in 1881. Sabadell covers all areas of the financial business sector under a common denominator: professional performance and quality. In the United States, Sabadell has operated with an International Full Branch since 1993. We offer Corporate Banking services to international companies in the American market, and Private Banking services primarily to Latin American high net worth individuals and families.

Banco Sabadell is seeking a BSA AML Transaction Monitoring Team Lead candidate to join a dynamic team within one of the fastest growing banks in Florida.

Essential Duties and Responsibilitie s

• Resolve escalated tickets from front-line bank personnel, branch managers, and back-office operators regarding transaction failures, system freezes, and account discrepancies.


• Log, track, and manage technical support tickets directly with core banking vendors and third-party IT providers.


• Own the lifecycle of internal user incidents. Track, document, and communicate progress directly to affected staff until resolution.


• Develop and manage User Acceptance Testing (UAT) scripts alongside internal department heads for new features


• Conduct technical walkthroughs for internal teams on new core modules. Create and update step-by-step documentation, FAQs, and troubleshooting guides for the bank's internal wiki.

Minimum Qualifications

• Minimum 5 years of investigative or related experience with specific emphasis on BSA/AML and/or fraud prevention at a financial institution, regulatory or law enforcement agency with prior experience in the preparation and filing of Suspicious Activity Reports.


• Minimum of 5 to 10 years of progressive IT systems support experience strictly within a bank, credit union, or regulated financial institution.


• Temenos T24 Expertise: Direct, hands-on administration, configuration, or environment support experience with the Temenos T24 core banking platform.


• Financial Product Knowledge: Strong foundational understanding of core retail and corporate banking products, including:
  
  
  • Deposits, Current Accounts, and Savings modules.
  
  
  • Retail and Commercial Lending / Credit operations.
  
  


• Must be fully fluent in written and spoken English and Spanish. The role requires regular communication with diverse internal teams and potentially international vendor support units

Sabadell is an Equal Employment Opportunity Employer