Core Banking Support Specialist

Ascendo-Resources; Miami (FL); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

10% Bonus

Benefits

Descrizione del lavoro

Ascendo-Resources is seeking a Core Banking Support Specialist in Miami, FL. The role requires bilingual Spanish and hands-on IT support within a bank or regulated financial institution.

You will troubleshoot core banking systems, manage incidents, and coordinate with vendors to drive system changes and testing. The candidate will work across IT Operations, Security, and business teams to ensure smooth banking operations, with responsibilities including UAT, documentation, and collaboration on

Competenze

• Bilingual in Spanish is mandatory.
• 4+ years of progressive IT systems support in banking.
• Hands-on experience with core banking platforms (Temenos T24, Fiserv, FIS, Jack Henry, Finastra).
• Knowledge of deposits, checking/current accounts, lending and GL integrations.
• Experience with UAT, incident management, troubleshooting, and vendor coordination.

Mansioni

• Support and troubleshoot core banking systems and applications.
• Resolve escalated issues involving transactions, system errors, and account discrepancies.
• Manage incidents from report to resolution and communicate updates to users.
• Collaborate with core banking vendors and third‑party providers.
• Develop and execute UAT scripts for features and system changes.
• Assist with change management, system administration, and documentation.

Conoscenze

Bilingual Spanish

Core banking knowledge

Incident management

UAT testing

Vendor coordination

Cross‑functional communication

Strumenti

Temenos T24

Fiserv

FIS

Jack Henry

Finastra

Descrizione del lavoro

Title: Core Banking Support Specialist

Location: Miami, FL

Direct Hire

Salary + 10% Bonus + Benefits

Overview

We are looking for a Core Banking Support Specialist (bilingual in Spanish) with a background supporting technology within a bank, credit union, or regulated financial institution. This is a hands‑on role supporting core banking operations, internal users, system issues, enhancements, testing, and third‑party banking technology vendors.

Key Responsibilities:

• Support and troubleshoot core banking systems and applications.
• Resolve escalated issues involving transaction failures, system errors, account discrepancies, and other core banking problems.
• Manage incidents from initial report through resolution and communicate updates to internal users.
• Work directly with core banking vendors and third‑party technology providers.
• Develop and execute User Acceptance Testing (UAT) scripts for new features and system changes.
• Support system administration, analysis, troubleshooting, and implementation activities.
• Create technical documentation, troubleshooting guides, FAQs, and internal procedures.
• Coordinate with IT Operations, Infrastructure, Software Services, Security, Product Managers, and business teams.
• Support technology projects from requirements gathering through testing and deployment.
• Assist with change management for banking applications and systems.

Required Experience:

• Bilingual in Spanish is a MUST
• 4+ years of progressive IT systems support experience within a bank, credit union, or regulated financial institution.
• Direct, hands‑on experience supporting or administering a core banking platform such as Temenos T24, Fiserv, FIS, Jack Henry, Finastra, or a similar system.
• Strong understanding of core banking products and operations, including deposits, checking/current accounts, savings, retail and commercial lending/credit, and General Ledger integrations
• Knowledge of payment infrastructure, including SWIFT, ACH, and wire transfers.
• Experience with UAT, incident management, troubleshooting, system administration, and business requirements.
• Experience working directly with third‑party banking technology vendors.
• Strong communication skills and experience working across technical and business teams.