Core Banking Support Specialist

Ascendo Resources; Miami (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

Ascendo Resources is seeking a Core Banking Support Specialist who is bilingual in Spanish, with hands-on IT experience in a bank or regulated financial institution. The role focuses on supporting core banking operations, assisting internal users, handling system issues, testing, and coordinating with banking technology vendors.

You will manage incidents end-to-end, develop and execute UAT scripts for new features, contribute to system administration and documentation, and collaborate with IT

Qualifications

• Bilingual in Spanish required.
• Minimum 4+ years of progressive IT systems support in banking.
• Hands-on experience with core banking platforms and testing.

Responsibilities

• Support and troubleshoot core banking systems and applications.
• Resolve escalated issues involving transaction failures, system errors, account discrepancies, and other core banking problems.
• Manage incidents from initial report through resolution and communicate updates to internal users.
• Work directly with core banking vendors and third-party technology providers.
• Develop and execute User Acceptance Testing (UAT) scripts for new features and system changes.
• Support system administration, analysis, troubleshooting, and implementation activities.
• Create technical documentation, troubleshooting guides, FAQs, and internal procedures.
• Coordinate with IT Operations, Infrastructure, Software Services, Security, Product Managers, and business teams.
• Support technology projects from requirements gathering through testing and deployment.
• Assist with change management for banking applications and systems.

Skills

Bilingual in Spanish

IT systems support

Banking software knowledge

Tools

Temenos T24

FIS

Fiserv

Jack Henry

Finastra

Job description

We are looking for a Core Banking Support Specialist (bilingual in Spanish) with a background supporting technology within a bank, credit union, or regulated financial institution. This is a hands‑on role supporting core banking operations, internal users, system issues, enhancements, testing, and third‑party banking technology vendors.

Key Responsibilities:

• Support and troubleshoot core banking systems and applications.
• Resolve escalated issues involving transaction failures, system errors, account discrepancies, and other core banking problems.
• Manage incidents from initial report through resolution and communicate updates to internal users.
• Work directly with core banking vendors and third‑party technology providers.
• Develop and execute User Acceptance Testing (UAT) scripts for new features and system changes.
• Support system administration, analysis, troubleshooting, and implementation activities.
• Create technical documentation, troubleshooting guides, FAQs, and internal procedures.
• Coordinate with IT Operations, Infrastructure, Software Services, Security, Product Managers, and business teams.
• Support technology projects from requirements gathering through testing and deployment.
• Assist with change management for banking applications and systems.

Required Experience:

• Bilingual in Spanish - MUST
• 4+ years of progressive IT systems support experience within a bank, credit union, or regulated financial institution.
• Direct, hands‑on experience supporting or administering a core banking platform such as Temenos T24, Fiserv, FIS, Jack Henry, Finastra, or a similar system.
• Strong understanding of core banking products and operations, including deposits, checking/current accounts, savings, retail and commercial lending/credit, and General Ledger integrations
• Knowledge of payment infrastructure, including SWIFT, ACH, and wire transfers.
• Experience with UAT, incident management, troubleshooting, system administration, and business requirements.
• Experience working directly with third‑party banking technology vendors.
• Strong communication skills and experience working across technical and business teams.