Core Banking Support Specialist

Banco Sabadell US; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Banco Sabadell US in Miami seeks a Core Banking Support Specialist to join a dynamic team within one of the fastest growing banks in Florida.

The role focuses on incident lifecycle management, ticket tracking with core banking vendors, and developing UAT scripts for new features, while collaborating with internal teams across the bank. Fluent English/Spanish communication is essential for coordinating with international vendor support units.

Qualifications

• Experience in BSA/AML and fraud prevention within a financial institution or related agency.
• Extensive IT systems support experience in a banking environment (5–10 years).
• Fluent in English and Spanish, with strong written and spoken communication.

Responsibilities

• Resolve escalated tickets from front-line staff and branches regarding transaction issues.
• Log, track, and manage tickets with core banking vendors and IT providers.
• Own the lifecycle of internal user incidents and communicate progress to staff.
• Develop and manage UAT scripts with internal heads for new features.
• Create documentation and guides for the bank's internal wiki.

Skills

BSA/AML & Fraud prevention

Bank IT systems support

Bilingual English/Spanish

Tools

Temenos T24

Core banking knowledge

Job description

Banco Sabadell has operated in the United States since 1993 with an international full branch established in Miami. We offer Corporate Banking services to international companies in the American market, as well as International Private Banking services primarily to Latin American high-net-worth individuals seeking personalized financial guidance.

Our business model is based on the adaptation to market needs and the close and strategic relationship with customers, resulting in client loyalty and long-term customer retention. This unique strategy, along with the permanent orientation towards the search for professional performance, quality and innovation of our qualified human resource team, enables Banco Sabadell US to occupy an outstanding position in the banking business market. Our mission is to be Your Trusted Advisor for your personal investments and banking needs, as well as Your Relationship Manager for your business needs. Our banking teams work together to offer you and your business customized solutions in one place, one bank.

Job Description

Banco Sabadell US is seeking a Core Banking Support Specialist to join a dynamic team within one of the fastest growing banks in Florida.

Responsibilities

• Resolve escalated tickets from front-line bank personnel, branch managers, and back-office operators regarding transaction failures, system freezes, and account discrepancies.
• Log, track, and manage technical support tickets directly with core banking vendors and third-party IT providers.
• Own the lifecycle of internal user incidents. Track, document, and communicate progress directly to affected staff until resolution.
• Develop and manage User Acceptance Testing (UAT) scripts alongside internal department heads for new features
• Conduct technical walkthroughs for internal teams on new core modules. Create and update step-by-step documentation, FAQs, and troubleshooting guides for the bank's internal wiki.

Requirements

• Minimum 5 years of investigative or related experience with specific emphasis on BSA/AML and/or fraud prevention at a financial institution, regulatory or law enforcement agency with prior experience in the preparation and filing of Suspicious Activity Reports.
• Minimum of 5 to 10 years of progressive IT systems support experience strictly within a bank, credit union, or regulated financial institution.
• Temenos T24 Expertise: Direct, hands-on administration, configuration, or environment support experience with the Temenos T24 core banking platform.
• Financial Product Knowledge: Strong foundational understanding of core retail and corporate banking products, including:
• Deposits, Current Accounts, and Savings modules.
• Retail and Commercial Lending / Credit operations.
• General Ledger accounting integrations.
• Must be fully fluent in written and spoken English and Spanish. The role requires regular communication with diverse internal teams and potentially international vendor support units

Banco Sabadell US is an Equal Opportunity Employer