Spanish-Speaking Client Experience Specialist

PNC; Clifton (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with PNC match

Paid holidays

Vacation days

Job summary

PNC's Clifton, NJ-based Bilingual Spanish Client Experience Associate supports multiple branches in the region within the Retail Banking organization. The role focuses on delivering a superior customer experience that enhances financial well-being, loyalty, and wallet share while guiding customers through banking options and digital tools.

In-office role based in Clifton with no visa sponsorship; a strong Spanish proficiency is required and prior customer service or banking exposure is helpful.

Qualifications

• Bilingual Spanish required.
• In-office role; no visa sponsorship provided.
• No degree required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Bilingual Spanish

Customer Service

Banking Knowledge

Sales Skills

Digital Literacy

Education

No Degree

Job description

PNC's Clifton, NJ-based Bilingual Spanish Client Experience Associate supports multiple branches in the region within the Retail Banking organization. The role focuses on delivering a superior customer experience that enhances financial well-being, loyalty, and wallet share while guiding customers through banking options and digital tools.

In-office role based in Clifton with no visa sponsorship; a strong Spanish proficiency is required and prior customer service or banking exposure is helpful.