Bilingual Client Experience Advocate

PNC Financial Services Group, Inc.; Clifton (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) with match

Education assistance

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. seeks a Full Time Client Experience Associate at the Allwood Branch in Clifton, NJ. The role emphasizes delivering a differentiated customer experience, educating on banking options, and driving loyalty through thoughtful referrals and lobby engagement.

Spanish preferred; in-office role with a focus on accurate operations, product knowledge, and proactive sales conversations within a defined process.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for the role.
• Experience in customer service, banking or sales is valued.
• Bilingual Spanish preferred for this position.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined process.
• Ensures accurate teller and branch operations and maintenance tasks.
• Engages customers via lobby activities to position PNC products.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

CX

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Full Time Client Experience Associate at the Allwood Branch in Clifton, NJ. The role emphasizes delivering a differentiated customer experience, educating on banking options, and driving loyalty through thoughtful referrals and lobby engagement.

Spanish preferred; in-office role with a focus on accurate operations, product knowledge, and proactive sales conversations within a defined process.