Bilingual Client Experience Specialist

PNC; Clifton (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

PNC is seeking a Full Time Client Experience Associate based at the Allwood Branch in Clifton, New Jersey. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff.

Bilingual Spanish preferred. This position emphasizes in-office collaboration within a supportive culture, with expectations around daily branch operations and customer loyalty.

Qualifications

• Experience in customer-facing financial services.
• Ability to identify opportunities and refer to branch staff.
• Strong communication and problem-solving skills.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to appropriate staff.
• Performs lobby engagement to connect with customers and position PNC products.
• Applies product and procedural knowledge to resolve customer issues.
• Supports proactive sales conversations through a defined process and lobby engagement.
• Ensures branch daily operations are efficient and accurate.

Skills

Customer service

Sales referrals

Banking products knowledge

Spanish language

Tools

Core banking software

Job description

PNC is seeking a Full Time Client Experience Associate based at the Allwood Branch in Clifton, New Jersey. The role focuses on delivering a superior customer experience, educating customers on banking options, and referring opportunities to branch staff.

Bilingual Spanish preferred. This position emphasizes in-office collaboration within a supportive culture, with expectations around daily branch operations and customer loyalty.