Spanish Receptionist

Quiroga Law Office, PLLC; Spokane (WA); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Ongoing training

Job summary

Quiroga Law Office, PLLC is seeking a Bilingual Office Receptionist in Spokane to manage front desk operations and client intake. You will welcome visitors, answer calls, schedule appointments, and connect prospective clients with the right team.

Fluency in English and Spanish is essential to guide clients through the next steps with care. We value listening, empathy, confidentiality, and organization as you help clients navigate immigration pathways, including asylum, visas, and waivers.

Qualifications

• High school diploma or GED required.
• Fluency in English and Spanish, both spoken and written.
• Strong customer service and active listening skills.
• Patience and empathy when assisting clients.
• Excellent organizational skills and attention to detail.
• Comfort using Microsoft Office and learning new digital tools.
• Ability to manage competing priorities while remaining calm.
• Reliability, discretion, and collaboration.

Responsibilities

• Greet clients and visitors, notify staff of arrival, and maintain a professional reception area.
• Answer calls, respond to inquiries, route calls, and take accurate messages.
• Assist prospective clients by gathering intake information and explaining next steps.
• Communicate with clients in English and Spanish, in person, by phone, and in writing.
• Schedule and confirm appointments and coordinate with internal teams.
• Record client interactions accurately and relay messages and urgent concerns promptly.
• Direct case-specific questions to appropriate staff.
• Handle client records and sensitive documents with confidentiality.
• Support office operations through scanning, filing, and data entry.

Skills

Bilingual English/Spanish

Customer service

Active listening

Organizational skills

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Location: 505 N. Argonne Rd, Spokane, WA 99212

Work Setting: On-site

Job Type: Full-time

Pay: $28 per hour

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m.

About Us

Founded in 2009, Quiroga Law Office, PLLC is a law firm for immigrants, by immigrants. We serve individuals and families nationwide in matters including asylum, citizenship, family immigration, deportation defense, visas, green cards, and waivers.

Our team values empathy, accountability, and accuracy. Every role contributes to helping clients navigate important moments in their lives with respectful, dependable support.

About the Role

Be the welcoming first point of contact for clients seeking help with their immigration journey.

Quiroga Law Office, PLLC is seeking a Bilingual Office Receptionist to manage our Spokane front desk and support client intake. You will welcome visitors, answer calls, schedule appointments, and help prospective clients connect with the appropriate team.

We are looking for someone who listens carefully, builds trust, and keeps information organized. Your ability to communicate clearly in English and Spanish will help clients understand the next steps and feel supported from their first interaction with our firm.

Responsibilities

• Welcome clients and visitors, notify staff of their arrival, and maintain a professional, organized reception area.
• Answer incoming calls, respond to general inquiries, route calls, and take accurate messages.
• Assist prospective clients by listening to their needs, collecting intake information, and explaining the next steps in the firm's process.
• Communicate with clients in English and Spanish, in person, by phone, and in writing.
• Schedule and confirm appointments and coordinate with internal teams.
• Record client interactions accurately and relay messages, follow‑up requests, and urgent concerns promptly.
• Direct case‑specific questions to the appropriate staff.
• Handle client records and sensitive documents with confidentiality.
• Support office operations through scanning, filing, and data entry.

Requirements

• High school diploma or GED.
• Fluency in English and Spanish, both spoken and written.
• Strong customer service skills, including active listening and the ability to guide conversations professionally.
• Patience and empathy when assisting clients facing stressful situations.
• Strong organizational skills and attention to detail.
• Comfort using Microsoft Office and learning new digital tools.
• Ability to manage competing priorities while remaining calm and courteous.
• Reliability, discretion, and a collaborative approach to work.
• Availability to work on‑site during the stated schedule.
• Health, dental, and vision insurance.
• 401(k) with company matching.
• Paid time off.
• Ongoing training and professional development.