Front Receptionist – North Spokane Location

Elevated Estate Planning; Spokane (WA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Health, dental, and life insurance

Paid holidays

Job summary

Elevated Estate Planning, P.S. is seeking a friendly receptionist to be the first point of contact for clients in our Spokane office. You will manage inquiries, schedule appointments, and support the legal team with organized front-desk operations.

The role requires strong customer service, attention to detail, and the ability to multitask in a busy environment. A welcoming, professional demeanor and proficiency with Microsoft Office are essential.

Qualifications

• High School Diploma or equivalent required.
• Prior receptionist or customer service experience required.
• Microsoft Office experience required.

Responsibilities

• Answer inquiries with warmth and professionalism.
• Greet clients and visitors to create a welcoming experience.
• Schedule and manage appointments and coordinate with the team.
• Route inquiries to the appropriate team member.
• Provide administrative support to attorneys and team members.
• Maintain a clean, organized front desk and reception area.
• Process client payments and assist with client records and files.
• Send appointment reminders by phone and text.

Skills

Customer service

Communication

Organization

Attention to detail

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

ABOUT OUR OFFICE

Elevated Estate Planning, P.S. is a trusted Estate Planning and Elder Law firm serving Eastern Washington and Northern Idaho. Our mission is to guide families through straightforward estate planning that protects loved ones from probate, unnecessary estate taxes, and long-term care expenses.
We are looking for someone who enjoys helping people, stays organized, and takes pride in creating a warm and welcoming first impression.

ROLE SUMMARY

The Receptionist is the first point of contact for our firm and plays an important role in the client experience. This position manages incoming inquiries, coordinates appointments, supports the team, and ensures each interaction reflects our professionalism, compassion, and commitment to service.

KEY RESPONSIBILITIES

• Answer incoming phone calls, texts, emails, and in-person inquiries with professionalism and warmth
• Greet clients and visitors and create a welcoming experience
• Schedule and manage appointments and coordinate with team members
• Route inquiries to the appropriate team member
• Provide exceptional client service while maintaining a calm, organized front desk
• Process client payments and assist with client records and files
• Send appointment reminders by phone and text
• Maintain a clean, organized, and professional reception area
• Provide administrative support to attorneys and team members
• Contribute to a positive, supportive, and team-focused office culture

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Prior receptionist or customer service experience required
• Legal or administrative experience a plus
• Microsoft Office experience required

ROLE REQUIREMENTS

• Exceptional attention to detail and strong organizational skills
• Strong written and verbal communication
• Excellent time management and ability to prioritize
• Ability to multitask and manage competing responsibilities
• Positive, professional, and welcoming demeanor
• Genuine commitment to outstanding client service
• Strong critical thinking and ability to see the big picture
• Ability to handle sensitive client information with discretion and confidentiality
• Ability to represent the firm with professionalism, compassion, and integrity

BENEFITS & SCHEDULE

• Monday-Thursday: 8:00 am-5:30 pm
• Friday: 8:00 am-12:00 pm
• Potential bonus compensation
• Employer-sponsored 401(k)
• Paid health, dental, and life insurance
• Paid holidays