Bilingual Front Desk Receptionist – Spanish/English

Quiroga Law Office, PLLC; Spokane (WA); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Ongoing training

Job summary

Quiroga Law Office, PLLC is seeking a Bilingual Office Receptionist in Spokane to manage front desk operations and client intake. You will welcome visitors, answer calls, schedule appointments, and connect prospective clients with the right team.

Fluency in English and Spanish is essential to guide clients through the next steps with care. We value listening, empathy, confidentiality, and organization as you help clients navigate immigration pathways, including asylum, visas, and waivers.

Qualifications

• High school diploma or GED required.
• Fluency in English and Spanish, both spoken and written.
• Strong customer service and active listening skills.
• Patience and empathy when assisting clients.
• Excellent organizational skills and attention to detail.
• Comfort using Microsoft Office and learning new digital tools.
• Ability to manage competing priorities while remaining calm.
• Reliability, discretion, and collaboration.

Responsibilities

• Greet clients and visitors, notify staff of arrival, and maintain a professional reception area.
• Answer calls, respond to inquiries, route calls, and take accurate messages.
• Assist prospective clients by gathering intake information and explaining next steps.
• Communicate with clients in English and Spanish, in person, by phone, and in writing.
• Schedule and confirm appointments and coordinate with internal teams.
• Record client interactions accurately and relay messages and urgent concerns promptly.
• Direct case-specific questions to appropriate staff.
• Handle client records and sensitive documents with confidentiality.
• Support office operations through scanning, filing, and data entry.

Skills

Bilingual English/Spanish

Customer service

Active listening

Organizational skills

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Quiroga Law Office, PLLC is seeking a Bilingual Office Receptionist in Spokane to manage front desk operations and client intake. You will welcome visitors, answer calls, schedule appointments, and connect prospective clients with the right team.

Fluency in English and Spanish is essential to guide clients through the next steps with care. We value listening, empathy, confidentiality, and organization as you help clients navigate immigration pathways, including asylum, visas, and waivers.