Bilingual Office Receptionist | Wenatchee, WA

Quiroga Law Office, PLLC; Spokane (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Paid time off

Ongoing training and professional development

Opportunity for internal growth

Job summary

A law firm in Spokane is seeking an Office Receptionist to be the first point of contact for clients. The ideal candidate will be bilingual in English and Spanish, organized, detail-oriented, and confident in client communications. Responsibilities include managing front desk operations, supporting client intake, scheduling appointments, and maintaining records. The role offers health benefits, retirement matching, and opportunities for growth within the firm.

Qualifications

• Fluent in English and Spanish (written and spoken).
• Ability to confidently handle inquiries and build trust.
• Comfortable interacting with new clients and understanding their needs.
• Strong organizational skills and accuracy in tasks.

Responsibilities

• Greet clients and visitors warmly and professionally.
• Manage front desk operations, including directing inquiries.
• Handle initial client inquiries and guide them to next steps.
• Support client intake by capturing accurate information.
• Schedule appointments and maintain organized records.

Skills

Bilingual in English and Spanish

Client Communication Skills

Customer service

Tech Savvy

Detail-Oriented

Tools

Microsoft Office

Job description

Schedule

Monday to Friday, 8:00 am to 5:00 pm

The Role

As an Office Receptionist, you are the first point of contact for our clients and play a key role in shaping their experience with our firm. This position is ideal for someone who is organized, detail-oriented, and confident in communicating with new clients in a fast‑paced environment. Your role goes beyond front desk support. You will help guide potential clients, understand their needs, and ensure they are connected with the right team promptly and effectively.

Responsibilities

• Greet clients and visitors, ensuring a warm and professional experience from the moment they arrive
• Manage front desk operations, including answering calls and directing inquiries appropriately
• Handle initial client inquiries and identify their needs to guide them to the appropriate next steps
• Engage with potential clients, understand their situation, and guide them toward the appropriate service within the firm
• Support client intake by capturing accurate information and ensuring timely follow‑up
• Schedule appointments and coordinate with internal teams
• Maintain organized records and handle sensitive documentation with confidentiality
• Support administrative tasks such as scanning, filing, and data entry
• Communicate clearly with clients in both English and Spanish
• Collaborate with team members to ensure client needs are met in a timely manner

Requirements

Technical & Core Requirements

• Bilingual: Fluent in English and Spanish (written and spoken)
• Client Communication Skills: Ability to confidently handle inquiries, guide conversations, and build trust with potential clients
• Customer service: Comfortable interacting with new clients and understanding their needs
• Tech Savvy: Comfortable using Microsoft Office and digital tools
• Detail‑Oriented: Strong organizational skills and accuracy in administrative tasks

Soft Skills & Values

• Empathy with Clients: Genuine care and respect in every interaction
• Professionalism: Calm, clear, and solution‑oriented communication
• Team Mentality: Collaborative and supportive approach to work
• Reliability: Consistent performance and accountability
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• Ongoing training and professional development
• Opportunity for internal growth within the firm

Why This Role Makes Sense for You

• Stable position in a growing law firm
• Clear path for growth and development
• Strong team culture and support system
• Direct impact on client experience and firm success