Spanish Bilingual Customer Support Pro - Work-From-Home

Everise; United States; Remote; USD 19.000 - 28.000; Teilzeit

Zusammenfassung

Everise is seeking a remote Customer Service agent in the United States to handle high volumes of calls, questions and claims. The role requires holding a state property and casualty license, weekend availability, and a dedicated home workspace with reliable internet.

Candidates should be bilingual in Spanish and English, comfortable navigating multiple systems (Salesforce CRM a plus), and capable of one-call resolution while meeting performance metrics. The position is 30 hours with benefits.

Qualifikationen

• Bilingual in Spanish and English.
• Two years of customer service or call center experience.
• Ability to pass a drug screen and background check.
• Dedicated area to work from in your home.
• Internet speed requirement of 20 Mb/s download and 10 Mb/s upload.
• Demonstrated passion for excellence with respect to treating and caring for customers.
• Respond to customer emails with proactive, patient and empathetic communication.
• Schedule flexibility to include weekends and evenings.

Aufgaben

• Professionally handle a high volume of incoming calls including account, claim and general questions.
• Educate customers where applicable regarding products and services.
• Ability to utilize and navigate multiple systems simultaneously.
• Resolve customer issues via one call resolution guidelines and/or escalated process.
• Meet or exceed company and client performance metrics.
• Maintain a balance between company policy and client benefit in decision making.
• Be a team player and adapt to changes in the business environment.
• Respond to pet parent emails aiming to resolve issues proactively and empathetically.

Kenntnisse

Bilingual (Spanish/English)

Customer service

Team player

Integrity

Schedule flexibility

Excellent communication

Home office setup

Salesforce CRM

Ability to work weekends

Tools

Salesforce CRM

Jobbeschreibung

Everise is seeking a remote Customer Service agent in the United States to handle high volumes of calls, questions and claims. The role requires holding a state property and casualty license, weekend availability, and a dedicated home workspace with reliable internet.

Candidates should be bilingual in Spanish and English, comfortable navigating multiple systems (Salesforce CRM a plus), and capable of one-call resolution while meeting performance metrics. The position is 30 hours with benefits.