Remote Spanish-Speaking Customer Advocate

Veracity Insurance; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision

4 weeks PTO

10 paid holidays + 2 floating

401K with employer match

Personal assistance programs

Job summary

Veracity Insurance is seeking a dedicated Customer Service Representative, Spanish Speaking, to deliver accurate, timely support across multiple channels for a nationwide remote audience. You will document interactions, coordinate with internal teams, and adapt to evolving priorities to ensure a positive customer experience.

The role requires at least 2 years in customer service, the ability to obtain a Property and Casualty license, and comfort using AI-enabled tools to assist in responses.

Qualifications

• 2+ years of experience in customer service.
• Ability to obtain and maintain P&C insurance license.
• Comfort with AI-enabled support tools and chatbots.

Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods.
• Document all customer accounts thoroughly and promptly.
• Troubleshoot using basic steps before escalation and follow up.
• Handle certificate requests and manage email inboxes.
• Work independently with minimal supervision to ensure optimal service.
• Provide frontline feedback to improve processes and AI responses.
• Perform other duties as assigned.

Skills

Customer service

Written and verbal communication

Multitasking

Problem solving

AI tools familiarity

Team coordination

Education

High school diploma or equivalent

Tools

CRM tools

Job description

Veracity Insurance is seeking a dedicated Customer Service Representative, Spanish Speaking, to deliver accurate, timely support across multiple channels for a nationwide remote audience. You will document interactions, coordinate with internal teams, and adapt to evolving priorities to ensure a positive customer experience.

The role requires at least 2 years in customer service, the ability to obtain a Property and Casualty license, and comfort using AI-enabled tools to assist in responses.